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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (303 reviews)

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1.64

Based on 303 reviews, last reviewed 5th Mar 2025

50% decrease in 5 star reviews

in the past 90 days

12% decrease in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

HORRIBLE HORRIBLE HORRIBLE. HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring m... Read more Reviewed on: 5th March 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car Insurance reviews (303)

Review of the Marshmallow, Car Insurance:

Scam- be aware!

Scam- be aware! It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS! Reviewed on: 6th December 2024

Avoid avoid 100%

So I had no issues up until I had to make a claim. I had a crash that really shook me up and I was in new territory. Calling to make a claim, I explained all details of the situation and explaining I had business insurance and needed to get back on the road so need a courtesy car. Lady on the phone was really nice. Next day I get a text message saying they have cancelled not only my claim but also my policy. Due to my job title, I am not covered. They said I was a debt collector which I am 100% not. I said I was a field agent and they continued to say I was a debt collector. Next day I tried to convince them to overturn their decision and they then said that field agents are not insured. I screenshotted the type of use they provide and all it says is it covers all but not tradesman, Salesman or food delivery. I am none of these. I am currently going through the complaints procedure but I have also sought out legal and ombudsman. I am injured from the crash, cannot sleep, I am out of work as I have no courtesy car, now liable for all costs with no coverage due their wrongful decision and assumption that I work as a debt collector. Worst thing is, I approached as a new customer enquiring whether they insure field agents for a credit management company, they said yes and asked if I wanted to proceed. Reviewed on: 28th February 2022

They are good as long as you don't make a

A company that used to be good and as soon as they built a customer basis they became irresponsible. Avoid them. Reviewed on: 25th February 2022

Never again!

This is very frustrating that I can't talk to an agent via phone call after receiving an email without an explanation of why they cannot add my husband to my policy. My husband has been on my policy with other insurance for years. After insuring my car since October in February I get an email that my husband cannot be added to my insurance, because he owns a taxi firm! Even though I explained that the car is used for leisure/domestic they still won’t add him on to the insurance and are asking me to either pay £50 to cancel or they take him off and my insurance premium increases by £29.68 how did they work that out! Never again will I go with insurance company that the only communication is only via web service! I need a response straight away, so I know where I stand Reviewed on: 16th February 2022

A TOTAL RIP-OFF

The worst insurance company I've ever seen. I insured my car after 1 month and a half, they sent me an email to cancel my insurance for a stupid reason. They have a cunnin strategy to attract you with a low price and then they will cancel you insurance and take the deposit plus a cancellation fees even though the cancellation came from their part. They didn't take the time to explain, they didn't answer to my email and when they did it was at the limit of the rudness. Save you self time, money, harassment and unnecessary stress. Reviewed on: 13th February 2022

Scam Fraud Company

This insurance will capitalise on any event you have in the most malicious way. Very inhumane staff and vicious act of capitalising of innocence of human errors (include typos). A disgraceful service. Stay away. Please check upcoming vider customer experience journey for this con artists founders. Terrible. Reviewed on: 7th December 2021

The worst company insurance

Very unprofessional. They have cancelled my insurance Without any motivation. Further, they do not want to send me the money to another account for privacy and security reason. Reviewed on: 6th December 2021

Terrible Insurance

I became unemployed during lockdown and because of this they put my insurance up. Yeah makes no sense. The world is already struggling but you want to strain me more. I had an unfortunate crash and they took a month on my claim for payout. At one point they didn’t even know where my car was and had I not called there would’ve been no movement. Then when they did pay me they told me they would let me know before hand and didn’t and took money out of my claim to which they said I could renew my insurance but never gave me the opportunity to do so. Don’t go with them. Waste of time and terrible . Reviewed on: 2nd December 2021

Avoid avoid avoid

I wish I never got my car insurance with them - it was very expensive for very poor customer service - all the issues I had were not resolved, makes me wonder how difficult they'd be to deal with if I was unfortunate enough to have an accident. Avoid avoid avoid!! Reviewed on: 29th November 2021

Never Ever go with them

If you want to end up with paying hell lot of money for no response.... Reviewed on: 24th September 2021

Lowest premiums

Easy to set up with lowest premiums.. Recomended for vehicle insurance. Reviewed on: 9th September 2021

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