Write a review

Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (305 reviews)

View other Marshmallow products

1.63

Based on 305 reviews, last reviewed 12th Mar 2025

50% decrease in 5 star reviews

in the past 90 days

6% increase in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

A complete joke. A complete joke. Stay away! Read all the reviews! Everyone says the same thing! hopefully they’ll be out of business soon. Reviewed on: 12th March 2025

Read all reviews See your review

About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car Insurance reviews (305)

Review of the Marshmallow, Car Insurance:

Absolutely awful service - DO NOT USE THEM!

Absolutely awful service from an insurance company - DO NOT USE THEM! If I could put less than 1 star I would because they deserve less. They do not care about customer service and only care about getting money from those who are vulnerable. Trying to claim £1000 off an individual whos car was stolen to make up for the fact that they wont be able to get any money from other places due to the vehicle not being recoverable. Will make sure that no one that I know uses this company, nor will I ever use again. Reviewed on: 19th June 2024

Avoid this instance company

A year ago, a friend of mine took out a car insurance policy. As she didn't have any money on her card, she asked me I paid for it. Ten months later her car broke down and she didn't use it. Two months later, my account was charged for the insurance. The amount was much higher than last year. I applied to Marshmallow with a request to return the money and cancel the insurance, as the car is not running and I am not the owner of the car. As a result, they spent the whole day writing all sorts of excuses and told me to find out with the owner of the car. I contacted my friend and she said that she did not order insurance, but the insurance company decided to take money from my card and much more than last year. Why did the price of insurance go up? There were no insurance claims for a year. Anyway, I got some of my money back with difficulty. I spent a lot of time and nerves to get my money back. They refunded me less as they felt I should incur at least administrative costs. The worst company. I would not advise anyone and will avoid it myself. Reviewed on: 3rd October 2024

Marshmallow, to deal with it worse than the accident

I had a car accident on in August 2024. It has been a month, there is no conclusion. They told us responsible to pay over GBP 400/per month in a AA garage while there is no liability confirmed. It means while wait for them I have to pay the garage fee, and I don't know how long I need to wait. No real progress/update sharing, though I chased many times. Other reviews say: they don't really provide courtesy car, and fix your car properly, though it is comprehensive cover. Reviewed on: 2nd October 2024

I used the services of your company and when I asked...

I used the services of your company and when I asked to close my insurance policy on September 20, the consultant agreed. But on the 30th of September I was charged £149 because no one closed my policy, I was very angry, no one from the company answered my question. I want to note that there is a chat and email correspondence where I clearly asked to close my insurance policy on September 20, and they simply ignored my request. these are very unprofessional people and someone from the company should be held responsible for unprofessionalism. My reason for switching to another insurance company was the price, I used this pole for 1 year and in the end I did not receive a discount, as other companies do, and I asked for information, please provide that I had no claims, no accidents, just a donation. So they just ignored my request. No one in this company is responsible for their actions. Now you understand the essence of the problem. When no one listens to you for your money. I will not recommend this insurance company to anyone. Reviewed on: 1st October 2024

Will not pay for my car to BMw for repair, not willi...

Will not pay for my car to BMw for repair, not willing to pay for original BMW Parts and Paint. Terrible customer service! Reviewed on: 30th September 2024

Zero zero zero.

Zero zero zero. I insuranced my car and they asking some documents I sent the documents after few day I received an email saying they going to cancel my insurance, the worst thing they charge me one month payment for 3 days zero no contract number as the company in USA BOT IN UK my advice don't go with it Reviewed on: 21st September 2024

One hell of a horror story: Marshmallow Car Insurance

This is one hell of a horror story with Marshmallow insurance This is one hell of a horror story We had an accident at the beginning of June, don't get me started on the 6 hours wait for the truck to pick our vehicle up, or the fact that I couldn't find the insurance as they're stupid enough not to have any words related to car insurance or your number plates sent to your emails for you to find them at the time of accident. These are minor issues. The horror started when we wanted our courtesy car. They said they can only give it to us when inspected by repair garage. They initially said the car is most likely written off. It took them 6 weeks to deliver it to repair/inspection garage, where they said it's been deemed repairable, and the garage said they've been instructured not to give us one, it took another 10 days to give us a courtesy car to sort out the confusion on Marshamllow's part. Then while using the car on a short trip, the repair company called to say they've been told the car is written off and needs to be returned within 48 hours otherwise else... HORRIBLE So we returned early and handed over the car. Now we need to contact them so they let our lease company about it to sort it out for us to stop paying insurance and lease fee of the car. 1 week has passed and they don't respond to anything This is CRIMINAL. 4 months and still not settled and charging me at the same time, asking for docs such as V5 which I don't have as it's a finance lease AVOID at any COST. Reviewed on: 19th September 2024

Disgusting and absolutely unacceptable customer serv...

Disgusting and absolutely unacceptable customer service! Purchased Marshmallow insurance ,provided all of the required proof of address and etc,had it for around two weeks. Through the live chat(as they don't even have a number where you can call) confirmed that everything is fine and my car is insured and I can drive now safely,charged me £349.06 for the first payment,and then sent me a text that I did not provide them proof of address (thanks god I made a screenshots confirming that I did it!) This company gave a time till midnight to provide them document and if not they will cancel my policy ,I spent whole day of my holiday to upload documents again and it was keep showing "upload failed",therefore I contacted live chat AGAIN and no one responded and assisted me ,they just cancelled my policy! Also tried to sent many emails with official complaint-no one cares! P.S they also did not bother to give me my money back ,but in the app it says they refunded part of it :) which is absolute lie ! 0 stars,worst experience ever!! Never ever deal and get insurance with this company! Sorry for my emotions,but please avoid this company! Reviewed on: 11th September 2024

very poor communication.

very poor communication. waited 6 hours. bad insurance conditions. hidden payments. I do not advise anyone. Reviewed on: 30th August 2024

Worse decision I have ever made

I got a good quote from them. They asked me for evidence to which I provided before my deadline ….. they did not respond until the day of the deadline which was asking for top up money and after that same hr they cancelled my insuarance. They say they accommodate every one but after you pay u can never get in touch with them. Reviewed on: 29th August 2024

Best one

Nice and easy everything is through app. Reviewed on: 23rd August 2024

Alternative products

Caravan Insurance
from Scenic Insurance 0.00 from 0 reviews
Car Insurance
from IAM Surety 4.59 from 8 reviews
Car Insurance
from Legal and General 4.84 from 5 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub