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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.81 (306 reviews)

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1.64

Based on 306 reviews, last reviewed 8th Apr 2025

50% decrease in 5 star reviews

in the past 90 days

27% increase in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

This is the worst company for car insurance that I h... This is the worst company for car insurance that I have came across. Reviewed on: 8th April 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (306)

Review of the Marshmallow, Car insurance:

Well, I was worried alot about my payment deadline a...

Well, I was worried alot about my payment deadline as I knew I wouldn’t have been able to make a payment but I contacted the customer support and they without any extra hassles extended my deadline and I love the fact that it only took 10 mins to get it all done.Thanks to Lorenzo who took care of it. Reviewed on: 10th May 2024

Best one

Nice and easy everything is through app. Reviewed on: 23rd August 2024

SCAM. AVOID

SCAM. AVOID Very bad experience. Each year they increase the insurance premium to outrageous amounts. This year just before my insurance premium renewal a claim was opened (strange coincidence...) claiming that I was involved in an accident in a part of the UK that I've never been... This erroneous claim has been open for months despite me following up multiple times Very unprofessional. Avoid. Reviewed on: 20th August 2024

Pls avoid Marshmallow, it's fraud.

Pls avoid Marshmallow, it's fraud. I made my monthly premium payment, it was automatically deducted as cancellation fee without my consent. my £143 IS GONE. Reviewed on: 16th August 2024

Cancelling insurances for fun

I'm a young driver, getting insurance quotes are already hard and pricey. they gave me an insurance and then cancelled it although I provided them with the evidence they've asked for. They did not give me a choice to appeal or replied to my emails on time, it was only after they cancelled it with a few hour notice. They don't have a phone line or an office address where you can visit, only live chat which they never responded to me on as well. Now my name is written off in the system as cancelled, I can't get any insurance anymore although I haven't done anything fraudulent. This is extremely damaging and distressful. I'm now reporting the company to the Financial Ombudsman. Because of their attitude and lack of response, it almost as if seems that they wanted to cancel me even though I have sent them valid evidence, I am reluctant to think this way normally but, I can now say that this also feels to be a racially motivated stance. Reviewed on: 15th August 2024

Auto renewing and refunding partially after a long time

They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and they took months to respond. They didnt do anything. They took a long time refunding the money as well and still charged Admin fee (even though I was withing 7 day cooling off period). Thieves. Stay away from them Reviewed on: 14th August 2024

Very poor customer service they charge me for renewa...

Very poor customer service they charge me for renewal which I didn't Guys becarefull they r scam I don't recommend all Reviewed on: 5th August 2024

It is a scam

No costumer service. You can’t contact them in any way. You can’t change or cancel your policy. They don’t give you any support. It is just a scam. I have been for 6 days waiting for them to answer me in their chat and nothing I have sent a complaint email and also nothing. Reviewed on: 2nd August 2024

Is very bad customer service I provided my proof of...

Is very bad customer service I provided my proof of address and they cancelled my policy with out any riesen and there is no one available to speak or explain my situation Reviewed on: 31st July 2024

Very bad experience dont go to this company

Very bad experience dont go to this company Reviewed on: 29th July 2024

Totally unresponsive customer support. Avoid.

No way to contact them except their automated online chat. If you need something not covered by autobot then if says it's sending you to customer support. Been waiting 3 days for a response. All I get is automatic 'sorry for delay' message every few hours and at close of business. Hope I never have to make a claim. Cannot recommend this company even though they were competitive on price when I first signed up. Reviewed on: 27th July 2024

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