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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (303 reviews)

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1.64

Based on 303 reviews, last reviewed 5th Mar 2025

50% decrease in 5 star reviews

in the past 90 days

12% decrease in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

HORRIBLE HORRIBLE HORRIBLE. HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring m... Read more Reviewed on: 5th March 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car Insurance reviews (303)

Review of the Marshmallow, Car Insurance:

Terrible experience, not good at all

Terrible experience. I have paid deposit and I need to validate ID..Impossible to speak with anyone..Robot only gives you options that you Don't need..ZCannot validate my ID!!.Terrible customer service! Very disappointing. They abuse of your ti.e. I lost a whole day with them . Not good at all Reviewed on: 21st February 2025

Auto renewing and refunding partially after a long time

They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and they took months to respond. They didnt do anything. They took a long time refunding the money as well and still charged Admin fee (even though I was withing 7 day cooling off period). Thieves. Stay away from them Reviewed on: 14th August 2024

Very poor customer service they charge me for renewa...

Very poor customer service they charge me for renewal which I didn't Guys becarefull they r scam I don't recommend all Reviewed on: 5th August 2024

It is a scam

No costumer service. You can’t contact them in any way. You can’t change or cancel your policy. They don’t give you any support. It is just a scam. I have been for 6 days waiting for them to answer me in their chat and nothing I have sent a complaint email and also nothing. Reviewed on: 2nd August 2024

Is very bad customer service I provided my proof of...

Is very bad customer service I provided my proof of address and they cancelled my policy with out any riesen and there is no one available to speak or explain my situation Reviewed on: 31st July 2024

Very bad experience dont go to this company

Very bad experience dont go to this company Reviewed on: 29th July 2024

Totally unresponsive customer support. Avoid.

No way to contact them except their automated online chat. If you need something not covered by autobot then if says it's sending you to customer support. Been waiting 3 days for a response. All I get is automatic 'sorry for delay' message every few hours and at close of business. Hope I never have to make a claim. Cannot recommend this company even though they were competitive on price when I first signed up. Reviewed on: 27th July 2024

Terrible Experience - Avoid at All Costs!

I had an absolutely dreadful experience with Marshmallow. This company will cheat you out of your money without any hesitation. From the very beginning, the service was terrible. They lured me in with seemingly competitive rates, but once I signed up, everything went downhill. The customer service was unresponsive and unhelpful, making the whole process a nightmare. I felt completely unsupported and scammed. If you value your time, money, and peace of mind, steer clear of Marshmallow. This company is a complete rip-off and should be avoided at all costs! Reviewed on: 26th July 2024

Customer service terrible.

Customer service terrible. Cannot speak to anyone and I have been waiting for 3 days to get a response to their ‘chat’ and still nothing. Emails are unanswered. Reviewed on: 18th July 2024

Don’t go in this company they are make fool please t...

Don’t go in this company they are make fool please try another company it’s very good my personal experience Reviewed on: 17th July 2024

Please avoid even if cheaper - horrendous experience

Thank you Marshmallow for the stress and for demonstrating that you have as much backbone and substance as the sweet you are named after. As a family that have worked in online companies this past decade, being online, a start-up and automated is not an excuse for being awful. If I were you I would be ashamed and embarrassed by how you have treated us as customers and looking through the various other comments around we are not alone in this experience. Please everyone avoid Marshmallow at all cost, they are not even good value unless you are expats returning. I have never been left feeling so wronged by a company in all my years. I could write an essay on our experience, my attempts to engage proactively with Marshmallow and the horrific way my family have been treated following being the victim to a road accident, but no one will have the time to read it, nor will most people believe it. I have left a full breakdown on Trustpilot for anyone interested in the details. Important thing is, please do not make the same mistake as us and do avoid this company Reviewed on: 12th July 2024

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