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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (297 reviews)

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1.65

Based on 297 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

19% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

Never use Marshmallow I was more or less forced to use them when moving from Somerset to Buckinghamshire. The entire experience was fraught & expensive. They have no proper... Read more Reviewed on: 13th February 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (297)

Review of the Marshmallow, Car Insurance:

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM

FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for the NCD from abroad which I provided them, their so called "underwriters" who are more like scammers told me it's a fake NCB and I will be notified to the other insurance Reviewed on: 26th January 2025

Excellent service changing my policy details

Excellent service changing my policy details Reviewed on: 4th February 2024

They will cancel without calling u

I couldnt send any documents through app so i asked them to email me ...ive sent the documents through...they just sent me an email they will cancel my policy...as i work night and i have a kid im not on my phone 24/7 so 2 days they give me and bam cancelled my insurance. because my documents where not fit or whatever ...dont get this insurance they will cancel on any chance they have was paying them 246 a month aswell Reviewed on: 3rd February 2024

It was so simple and easy , because the professional...

It was so simple and easy , because the professional team marshmallow have !!! 5 Reviewed on: 2nd February 2024

Trying to help a Ukrainian

Trying to help a Ukrainian whom we hosted I took out a motor policy for him. He has returned to Ukraine, does not speak English, is uncontactible and is not returning to UK. I cannot get Marshmallow to cancel his policy, cant speak to anyone on this matter and the keep billing him monthly since we sold his car in November. Marshmallow have taken out the new increased January payment and say he has to authorise the cancellation of policy - Marshmallow cant think out of the box - do they just continue billing him. I have asked for telephone contact - unbelievable!! Reviewed on: 1st February 2024

Sherry was very kind and patient.

Sherry was very kind and patient. She listened to my concerns and addressed them appropriately. Reviewed on: 30th January 2024

My car was stolen.

My car was stolen. I feel like a criminal not a victim of crime. They never respond to your emails, it’s a shocking company. I would never recommend them to anyone! Trying to find every which way not to pay, it’s stressful and ongoing. Please look elsewhere for car insurance, if I’d seen these reviews first I would never have used them. Lesson learned. Reviewed on: 29th January 2024

Bad company keep well away

Can't contact by phone only email. Won't answer emails takes around 3 attempts. Had car cover but because mine was stolen its void, want me to pay 26% of tge claim because I have 2 houses and insured the car at the address where it is kept. Keep away people Reviewed on: 29th January 2024

Would have given zero stars if there was an option.

Would have given zero stars if there was an option. Given the experiences pf most other customers I can only assume the good reviews about them are AI generated or fake altogether. The service and they way they treated me as a customer is appalling to say the least, how do they manage to operate freely in the insurers market is beyond me. The response, the timing it takes to get through to someone, the lack of a number to speak to an actual person makes it even worse. Pay up a little more ( assuming they are the cheapest anyway) and go to a proper insurer, you will not regret it Reviewed on: 20th January 2024

No customers service, unable to talk to anyone and w...

No customers service, unable to talk to anyone and when you do you can’t make any changes to the policy and they won’t explain why. Probably the worst insurer I’ve ever dealt with. Reviewed on: 15th January 2024

Customer Service Non-Existant

You can't talk to anyone over the phone - App chat only where you will be waiting 4 hours+ for anyone to reply. Absolutely useless once you get through and no one wants to assist. Imagine you are asking for an update on a claim but can't, no idea whats occuring with your car etc. They are no help god forbid you have any accidents or claims even if they aren't your fault. Couldn't reccomend a company less. Although cheap, there is a reason for that! AVOID the stress! Reviewed on: 12th January 2024

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