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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.81 (2235 reviews)

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4.82

Based on 2,235 reviews, last reviewed 29th Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

No account manager and just waiting to add fees when... No account manager and just waiting to add fees whenever they can. Multiple times get payments turned down because staff cannot read authorised person... Read more Reviewed on: 29th November 2024

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Metro Bank Business Banking reviews (2235)

Review of the Metro Bank, Business Banking:

No account manager and just waiting to add fees when...

No account manager and just waiting to add fees whenever they can. Multiple times get payments turned down because staff cannot read authorised persons forms. Bank is a joke Reviewed on: 29th November 2024

The worst bank for buiseness.

The worst bank for buiseness. I Applied for a buiseness overdraft which was excepted. They took out a £200 fee Then blocked my buiseness account. Now I can't pay the wages for any of my staff . I will sue as this now looks like I'm a bad payer and it affect my firm . Don't use this cowboy company . Reviewed on: 7th June 2024

It’s always been easy with metro bank transactions a...

It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Stuck in the past

They started off wanting to be an innovative and disruptive bank, but got stuck in a series of gimmicky thinks like dog bowls in branches, without actually delivering to basic banking needs and expectations. For example, how can the app not have the ability to add the card to a digital wallet? Reviewed on: 16th December 2023

Very good bank

They handle problems very quickly when you need to call them Reviewed on: 1st June 2023

Great, personal service. They care

I recently had the pleasure of banking with Metro Bank, and I have to say that my experience was fantastic. From the moment I stepped into their branch, I felt like I was treated as an individual rather than just another customer. The staff were friendly, knowledgeable, and went above and beyond to answer any questions I had. What impressed me most about Metro was their genuine care for their customers. They made it clear that they were willing to work with me to find a banking solution that fit my unique needs, rather than trying to push me into a one-size-fits-all product. Overall, I highly recommend them for anyone looking for a personalized banking experience with a team of professionals who truly care about their customers. Reviewed on: 8th May 2023

Why I would recommend Metro Bank

They were patient with my neurodiversity They personally came to my house in adversity. They fixed my banking when the Rural ping was low They helped me choose which were the best accounts to know They gave me honest sound advice In Covid, when stressed, they repeated instructions more than twice. Their answer phone service is professional and polite. They made sure I got banking transfers right. They one of the only banks that support the environment They are one of the only banks supporting the environment; this is so important. I've said it twice. They aren't fools and don't support fossil fuels. If I weren't returning to NZ, I would keep them as my business bank. They are brilliant. And their personal business banking managers are top-notch and worth every cent they've saved me. Reviewed on: 23rd April 2023

Magic Metro

Easy to use on-line service; ready access to repeat/usual payees and good voice service for the one-off needs and problem solving. Reviewed on: 17th April 2023

Amazing customer service

Very efficient Amazingly talented team Time management at its best I don’t have to wait at all,no matter how busy is the bank Reviewed on: 17th April 2023

Metro Bank review

Metro Bank helped me to set up a company bank account for my new business last year. The bank presents itself as individuals who are more than happy to provide a good service. The bank's opening hours and availability of staff means I can visit them any day. They have always been quick to answer any queries I have had about my account. The software to monitor and maintain my account is very useful and easy to navigate. Reviewed on: 15th April 2023

Exceptional

I cannot praise our local Cardiff Newport Road Branch enough for the exceptional customer service from all members of the team, at all times, as individuals and as a team that they have given us as a business. As a Not-for-Profit Business Customer, I have been moved and impressed on many occasions by the care and support offered to myself and members of our team who have significant extra needs by Metro Bank Staff. This has included supporting and encouraging people to access the banking system, as well as benefiting as a setting from the huge impact delivered on team 'Days to Amaze'. We cannot praise or thank them enough for their support. Reviewed on: 12th April 2023

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