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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (197 reviews)

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4.78

Based on 197 reviews, last reviewed 3rd Feb 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great customer service Called to arrange porting current mortgage onto next house Reviewed on: 3rd February 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (197)

Review of the Monmouthshire Building Society, Mortgages:

Hassle free telephone support

Had several telephone conversations with Joshua Davies regarding possible mortgage Rate Switch options. He clearly explained the alternatives and was very helpful and understanding about our circumstances. Consequently, we completed a swap promptly and with very little effort or hassle on our part. Reviewed on: 5th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your rate switch. We are so pleased that you had a good experience, your comments will be shared with Joshua. Response date: 6th January 2025

Amazing customer service

Michelle has gone above and beyond and I can't thank her enough for all her help! Definitely recommend. Reviewed on: 15th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Michelle. Response date: 15th July 2024

I really like how much you value your customers.

I really like how much you value your customers. Michelle gave me excellent advice - thank you. I do find your online system slow and difficult to use. For example, if I transfer savings it can take days to show on my account whereas with other saving accounts you can instantly access and transfer money and see it in real time. Reviewed on: 9th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Your comments will be passed on to Michelle and your valuable feedback will be used to help improve our services and member experience. Response date: 10th July 2024

Olly was very clear and very helpful with all our ne...

Olly was very clear and very helpful with all our needs Reviewed on: 5th July 2024

Having a single point of contact

i like the fact i dealt with one person throughout the renewal of my mortgage; that person (Michelle) gave excellent advice and took time to understand my circumstances and advise on the relevant products Reviewed on: 30th June 2024

Absolutely unacceptable!

Absolutely unacceptable! I arranged a call with a mortgage advisor, clearly stating my overseas location and need for a phone number for the appointment. The call handler acknowledged this, yet the mortgage advisor didn't bother to respond to any of my emails, completely wasting my time. This lack of professionalism is utterly disappointing. They should have at least had the courtesy to acknowledge my emails. Don't bother with these so-called professionals. Reviewed on: 22nd June 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. We will use your feedback to help improve our services and member experience. We will arrange for your adviser to contact you. Response date: 24th June 2024

Thanks to Leon, we were able to get a mortgage for o...

Thanks to Leon, we were able to get a mortgage for our new home after being let down on three occasions by a mortgage broker. Leon was professional, explained the process clearly and supported us during the application process. I wish we did a mortgage application weeks ago to save the drama! Reviewed on: 14th June 2024

Happy customer once again

Excellent service by Leon Jenkins from start to finish. Leon saved the day yet again, securing a mortgage for our new home. We have been with the Monmouthshire for 9 years and have always received the best, personalised service. Leon is a real asset to the company! Reviewed on: 14th June 2024

Olly Taki has been awesome.

Olly Taki has been awesome. Really hone out his way to understand us as customers and what is important to us whilst being a subject matter expert at the same time. Amazing service during what has been a tough few months. Thanks Olly. BIANCA & MAT Reviewed on: 6th June 2024

Excellent value & service from Monmouthshire mortgages

Monmouthshire have over numerous years now consistently provided us with excellent value Mortgages and always with staff who are all very helpful and friendly. Many thanks to Mortgage advisor Jamie Warburton for the professional, friendly and efficient service he has also provided, in arranging our follow on mortgage. Very impressed with Monmouthshire Building Society overall- thankyou! Reviewed on: 15th May 2024

Not having mortgaged a holiday let before we were re...

Not having mortgaged a holiday let before we were recommended Monmouthshire as a possibility. I dealt exclusively with a gentleman called Leon Jenkins and from the very start his service was impeccable. Very kind, took his time, quite funny, whilst also being incredibly thorough and realistic. Put us at ease and never made us feel awkward for asking questions. Cannot praise him highly enough. He has made the whole process smooth and calm. Reviewed on: 30th April 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience whilst discussing your holiday let. Your comments will be passed on to Leon. Response date: 30th April 2024

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