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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (197 reviews)

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4.78

Based on 197 reviews, last reviewed 3rd Feb 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great customer service Called to arrange porting current mortgage onto next house Reviewed on: 3rd February 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (197)

Review of the Monmouthshire Building Society, Mortgages:

Hassle free telephone support

Had several telephone conversations with Joshua Davies regarding possible mortgage Rate Switch options. He clearly explained the alternatives and was very helpful and understanding about our circumstances. Consequently, we completed a swap promptly and with very little effort or hassle on our part. Reviewed on: 5th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your rate switch. We are so pleased that you had a good experience, your comments will be shared with Joshua. Response date: 6th January 2025

Leon was very good, friendly and informative, happy...

Leon was very good, friendly and informative, happy with the service overall never felt too overwhelming at all, would definitely recommend to other people Reviewed on: 3rd January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Leon. Response date: 3rd January 2024

Great

Excellent and efficient service when renewing my mortgage to a new rate. My advisor Hristina gave clear and helpful information. Reviewed on: 28th December 2023

Peter Gomersall / Fixed Rate Mortgage Expiry

Have been discussing fixed rate expiry due in March 2024. Pete has been extremely helpful, professional and patient throughout. Meeting now arranged in mid January. Thanks. An easy recommend. Reviewed on: 21st December 2023

Review

Monmouthshire are an amazing company and have helped me immensely Reviewed on: 19th December 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 20th December 2023

Excellent professional service

Very friendly, efficient and professional service. Anita was superb, very thorough a credit to the Society. Reviewed on: 14th December 2023

10/10 for Danielle E

If you are lucky enough to be allocated Danielle as your mortgage advisor, you will not be disappointed. Danielle was knowledgeable, professional and went above and beyond to discuss all options with me at my appointment. Cannot recommend her highly enough! Reviewed on: 12th December 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience at your appointment. Your comments will be passed on to Danielle. Response date: 12th December 2023

Very happy!

I wanted to get some advice on additional borrowing having already had an existing mortgage. I was contacted by Danielle and she fully explained my options which enabled me to make an informed decision. I found the application process straight forward and Danielle kept me informed about each stage of the application. I am very happy with the service and support I received. Reviewed on: 7th December 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you are happy with the service that you have received. Your comments will be passed on to Danielle. Response date: 7th December 2023

Joshua Davies

Ref: Joshua Davies I have just completed my remortgage with Monmouthshire Bank and wanted to give you some feedback regarding Joshua Davies. I have had around 5 conversations with Joshua regarding my remortgage application. From the first call through every call, he has been professional, reliable and has always put his best foot forward. I've worked at Lloyds Banking Group and with several financial organisations over the last 10 - 20 years. I have also dealt with a lot of mortgage applications and banking matters, and I just wanted to let you know that he has been an absolute pleasure to deal with and I think he's a real asset to your organisation. I can't recommend him highly enough. Many thanks, Robbie Mair Reviewed on: 21st November 2023

Oliver Taki - most helpful mortgage advisor

Oliver Taki of the cardiff branch was absolutely amazing, he couldn’t have worked any harder for me to obtain my new mortgage. Even with some unfortunate minor credit issues which would normally stop someone from getting a mortgage, this gentleman went above and beyond to help me get my new house. Great customer service by MONBS. Second time I’ve used these for my mortgages across two different houses and always had the best experience Reviewed on: 27th October 2023

Helpful, Polite and Professional

Easy to deal with, don't waste time making false promises on what they can and can't do, professional but friendly. Reviewed on: 31st August 2023

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