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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.76
Based on 2,984 reviews, last reviewed 24th Jul 2026
24% decrease in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have an Isa and savings account with MBS. I have an Isa and savings account with MBS. From the time I opened my account with them, I have been treated with the greast of respect. Reviewed on: 24th July 2026
Paul B's avatar
Paul B

Latest lowest rating:

1

Not a rational approach to business. Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been re... Read more Reviewed on: 2nd July 2026
MR R C G Howell's avatar
MR R C G Howell
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2984)

In branch service review

5
Locality. Good interest rates. Friendly, courteous professional staff. Reviewed on: 20th December 2025

In branch service review

5
That the branch in cardiff is central and friendly. Saw Vicky today who helped me with transfering funds to a new products. Reviewed on: 19th December 2025

In branch service review

5
The staff are professional in the job they do especially: Jo, Kate, Beth, Mathew and all the rest are very helpful and cadiderate. Reviewed on: 19th December 2025

In branch service review

5
My appointment with Vicky was a very positive expereince and I felt confidient in the choices I made. All information I needed was given in a professional and friendly manner. Reviewed on: 17th December 2025

In branch service review

5
Saw Vicky at the counter to open an account . She was so very helpful and professional and makes a lovely cup of tea. Reviewed on: 17th December 2025

The app does not work!

3
The app does not work!! I cannot get access despite resetting my pin. Most times I go in I have to switch the phone off and back on again to get it to work and now not even that is getting me in Reviewed on: 17th December 2025
C E's avatar
C E
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback on our app. We’re sorry to hear that you cannot access your accounts through our app and apologise for any inconvenience caused by this. Please contact our Savings & Customer Contact team who would be happy to assist you further with this matter. You can reach the team on 01633 844340. Our Opening hours are Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm. We close for Christmas at 5pm on Tuesday 23rd December and reopen on Monday 29th December at 9am. Response date: 17th December 2025
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Monmouthshire Building Society

In branch service review

5
High street presence, still use passbooks. Julie was really helpful with closing my accounts. Always a good service. Reviewed on: 15th December 2025

In branch service review

5
Lovely staff, helpful and the process was nice and easy. Reviewed on: 15th December 2025

In branch service review

5
I like that it is here on the highstreet and I can come in and see a real person. Reviewed on: 15th December 2025

In branch service review

5
Staff are easy to talk too and helpful. Reviewed on: 15th December 2025

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