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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,972 reviews, last reviewed 12th Jun 2026
38% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026
David 's avatar
David

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

5
I was served by Anthony today - excellent attitude to customer service - Thank you!. Reviewed on: 9th May 2025

In branch service review

5
Excellent service. Antony was really good. Explained really well, very helpful. Reviewed on: 9th May 2025

In branch service review

4
Very helpful and efficient. Explained clearly all the details - Antony. Reviewed on: 9th May 2025

In branch service review

5
Friendly staff and always happy to help but need better interest rates. Reviewed on: 9th May 2025

In branch service review

4
Had to visit office (IT Problems) dealt with us - excellent customer service skills, pleasant, knowledgeable and efficient. Reviewed on: 9th May 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. Response date: 25th June 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Visited the Newport branch was seen even though did not have appointment, Antony was very nice and helpful. Reviewed on: 9th May 2025

In branch service review

5
Staff understanding of my difficulties, deaf - speaking to a person not a machine. Reviewed on: 9th May 2025

In branch service review

5
Great experience, Ellis was extremely helpful and friendly - Thank you. Reviewed on: 9th May 2025

In branch service review

5
Lovely ladies, Staff Beth makes a good coffee. Still in town so convenient. Reviewed on: 9th May 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. Response date: 25th June 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Leighton, Kate, Jo, and the res of the staff are very helpful, considerate and understanding of my condition and doing a good job to help other customers as well. Keep up the good work. Reviewed on: 9th May 2025

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