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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,931 reviews, last reviewed 3rd Mar 2026
81% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
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Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

5
I can visit the branch or telephone anytime and speak to a member of the team all of who are efficient, friendly and welcoming. Served by Adele. Reviewed on: 3rd May 2025
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We are so pleased that you had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Having already finished one mortgage with Monmouthshire I relish in having another one. Service is always impeccable. Served by David who even came to my bank who were having problems with bank transfer and arranged a cheque for me. Reviewed on: 3rd May 2025

In branch service review

5
Personal touch! Even remembered my mum, No improvements 10/10 service from the team. Reviewed on: 3rd May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Very friendly, Joanne in branch was informative and answered all my questions. Reviewed on: 3rd May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
I have been with MBS for around 40 years. The staff are always friendly and helpful. I have recently dealt with Gabbie, Morgan and Louise, and have been very pleased. The Risca branch is within walking distance, making it easy for me to make transactions. Reviewed on: 3rd May 2025

In branch service review

5
Kin and Fionna are always very helpful. Reviewed on: 2nd May 2025

In branch service review

5
Customer service is always to a high standard. Reviewed on: 2nd May 2025

In branch service review

4
Welsh language signage and provision is massively overdue at Mon. B.S. having customer over 40 years this seriously needs to change we are in Wales 2025!. Reviewed on: 1st May 2025

In branch service review

5
Local and friendly, good service. Reviewed on: 1st May 2025

In branch service review

5
Jen was really great and helpful. Reviewed on: 1st May 2025

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