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Monmouthshire Building Society: Savings reviews

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4.77
Based on 2,972 reviews, last reviewed 12th Jun 2026
38% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026
David 's avatar
David

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

5
Local and convenient, Nice to speak face to face with someone. Reviewed on: 12th May 2025
Reply from Monmouthshire Building Society We’re really pleased to hear everything went well, thank you for leaving us a comment. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

4
Some explanation of the accounts could have been better (complex). Reviewed on: 12th May 2025

In branch service review

5
Passbook, friendly staff, convenient. Reviewed on: 12th May 2025

In branch service review

5
Local, convenient and excellent staff and service. Jacqui was very helpful and professional. Reviewed on: 12th May 2025

In branch service review

5
All good no need to improve. It is good to speak with someone face to face. Reviewed on: 12th May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, it is great to hear your positive comments. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
The Customer service in branch is fantastic really friendly and helpful (Especially Adele). Reviewed on: 12th May 2025

In branch service review

5
Would it be possible to have a second reminder by email, text, as well as by post for renewal account?. Reviewed on: 12th May 2025

In branch service review

5
Its local easy to deal with and very helpful. Reviewed on: 12th May 2025
Reply from Monmouthshire Building Society Thank you for leaving a comment. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Very helpful staff at Caldicot branch. Lesley was extremely knowledgeable. I wish you still had a debit card machine. Reviewed on: 12th May 2025

In branch service review

5
I like that you can go in branch and speak to someone. I like we still get passbooks / cards. Reviewed on: 12th May 2025
Reply from Monmouthshire Building Society We love to hear all about your positive experiences in our branch's, thank you so much for leaving us a comment. Response date: 25th June 2025
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Monmouthshire Building Society

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