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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2972 reviews)

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4.77

Based on 2,972 reviews, last reviewed 12th Jun 2026

38% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

I'm traditional I like face to face service. I use paper not online - I like the fact you have passbooks - staff are good. Reviewed on: 14th May 2025

Reply from Monmouthshire Building Society We love to hear all about your positive experiences in our branch's, thank you so much or writing this comment. Response date: 25th June 2025

In branch service review

Local and friendly staff to talk to - they are helpful. Reviewed on: 14th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025

In branch service review

Excellent service and brilliant staff. Reviewed on: 14th May 2025

Reply from Monmouthshire Building Society We’re really pleased to hear everything went well! Thank you for taking the time to leave a review. Response date: 25th June 2025

In branch service review

Exceedingly helpful, friendly and knowledgeable (Carol). Reviewed on: 14th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it is great to hear your positive comments. Response date: 25th June 2025

The Customer Consultant, Jacki, was great: helpful a...

The Customer Consultant, Jacki, was great: helpful and professional, and everything was clearly explained. Reviewed on: 14th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. We’ll share your feedback with Jacki. Response date: 14th May 2025

Always a warm welcome at my local branch

Visiting Monmouthshire Building Society branches is always a very happy experience. I was a loyal customer of the Abergavenny branch until it closed last year, now I have to travel to Monmouth, but I always get a friendly welcome and personalised helpful service. Reviewed on: 13th May 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re pleased to let you know we now provide a full counter service in Abergavenny at our Community Hub located at Town Hall, Cross Street. We are open on Tuesdays and Fridays between 10am and 3:30pm (closed between 1pm and 2pm). We would love to see you there! More information about our Community Hub can be found on our contact us page on our website. We'll share you feedback with the Monmouth branch. Response date: 14th May 2025

In branch service review

Angela was super-duper very helpful. Explained things in layman's terms that I could understand. Reviewed on: 13th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it is great to hear your positive comments. We'll share your feedback with Angela. Response date: 25th June 2025

In branch service review

Staff always very helpful and friendly. Reviewed on: 13th May 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. Response date: 25th June 2025

In branch service review

Wonderful, just walked in and opened account. Reviewed on: 13th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it is great to hear your positive comments. Response date: 25th June 2025

In branch service review

The staff are super helpful and knowledgeable. Always a good customer experience. Reviewed on: 12th May 2025

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Monmouthshire Building Society: Savings reviews

38% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2972)

In branch service review

In branch service review

In branch service review

In branch service review

The Customer Consultant, Jacki, was great: helpful a...

Always a warm welcome at my local branch

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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