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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,931 reviews, last reviewed 3rd Mar 2026
81% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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92%
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8%
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Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
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nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

5
Excellent service. Antony was really good. Explained really well, very helpful. Reviewed on: 9th May 2025

In branch service review

4
Very helpful and efficient. Explained clearly all the details - Antony. Reviewed on: 9th May 2025

In branch service review

5
Friendly staff and always happy to help but need better interest rates. Reviewed on: 9th May 2025

In branch service review

4
Had to visit office (IT Problems) dealt with us - excellent customer service skills, pleasant, knowledgeable and efficient. Reviewed on: 9th May 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Visited the Newport branch was seen even though did not have appointment, Antony was very nice and helpful. Reviewed on: 9th May 2025

In branch service review

5
Staff understanding of my difficulties, deaf - speaking to a person not a machine. Reviewed on: 9th May 2025

In branch service review

5
Great experience, Ellis was extremely helpful and friendly - Thank you. Reviewed on: 9th May 2025

In branch service review

5
Lovely ladies, Staff Beth makes a good coffee. Still in town so convenient. Reviewed on: 9th May 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Leighton, Kate, Jo, and the res of the staff are very helpful, considerate and understanding of my condition and doing a good job to help other customers as well. Keep up the good work. Reviewed on: 9th May 2025

In branch service review

5
Sarah is always welcoming and efficient, a fantastic service as always. Reviewed on: 9th May 2025

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