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Monmouthshire Building Society: Savings reviews

4.69
Based on 3,007 reviews, last reviewed 22nd Sep 2026
4% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026
Kenneth's avatar
Kenneth

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

In branch service review

5
Like the fact we don't have to go into the town centre. As most banks are closing we have moved our money to building societies. Reviewed on: 23rd May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Great location in the city centre of Hereford, competitive rates, more regular saver existing customer accounts. Reviewed on: 23rd May 2025
Reply from Monmouthshire Building Society Thanks for getting in touch, we appreciate you taking the time leaving us feedback. Response date: 19th June 2025
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Monmouthshire Building Society

In branch service review

4
I am very happy with the whole service. I don't feel there needs any improvement for my needs. Reviewed on: 23rd May 2025
Reply from Monmouthshire Building Society Thank you for the positive feedback. Response date: 19th June 2025
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Monmouthshire Building Society

In branch service review

5
It cannot be any better its superb, better than principality and Leeds. Reviewed on: 23rd May 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us Response date: 19th June 2025
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Monmouthshire Building Society

In branch service review

5
Local building society, Easy to contact in branches. Reviewed on: 23rd May 2025
Reply from Monmouthshire Building Society That's great to hear, we are so happy our colleagues were able to help. Response date: 19th June 2025
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Monmouthshire Building Society

In branch service review

5
The staff are absolutely amazing. Nothing too much trouble and all out needs were dealt with. Online banking needs to be improved. Reviewed on: 23rd May 2025
Reply from Monmouthshire Building Society Thank you for getting in touch, we appreciate you taking the time leaving us feedback. Response date: 19th June 2025
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Monmouthshire Building Society

In branch service review

5
Local office staff friendly, Kate keeps me up to date with current products, helpful and makes sure my savers achieve the best outcome. Reviewed on: 23rd May 2025
Reply from Monmouthshire Building Society We’re really pleased to hear everything went well! Thanks for taking the time to share this. Response date: 19th June 2025
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Monmouthshire Building Society

In branch service review

5
The girl who served us was very very helpful and explained everything well. Reviewed on: 22nd May 2025
Reply from Monmouthshire Building Society That's great to hear, we are so happy our colleagues were able to help. Response date: 19th June 2025
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Monmouthshire Building Society

In branch service review

5
Premises very clean, tidy and welcoming, Efficient and friendly staff. From what I witnessed no improvements are necessary. I would like to mention Karen who dealt with me. She was extremely personable, approachable and very helpful in meeting my needs. Thanks. Reviewed on: 21st May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review for our mortgage team. We're pleased to hear that you had a good experience with us. We'll share your feedback with Karen. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Caldicot branch, extremely helpful every time we go into the branch. Reviewed on: 20th May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

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