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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,972 reviews, last reviewed 12th Jun 2026
38% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026
David 's avatar
David

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

5
Chepstow is easy access - nice staff and Naomi is helpful as all staff are. I prefer passbooks and face to face. Reviewed on: 17th May 2025

In branch service review

5
Excellent customer service. Adele was very helpful and did my ISA application during the service. Reviewed on: 17th May 2025

In branch service review

5
Professional and friendly - staff are more than willing to help and answer questions . So far I am most impressed especially with David when I opened and ISA today. Reviewed on: 17th May 2025

In branch service review

5
I like the local branches, its friendly staff and nice environment. In the case of the Risca office, It's very easy to park close to them. Reviewed on: 17th May 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Local, various branches in the area. Easy access. Eileen and Musarrat always very helpful and informative. Reviewed on: 16th May 2025

In branch service review

5
Coffee machine that makes "froffy coffee". Reviewed on: 16th May 2025

In branch service review

4
Friendly, helpful and easy to discuss with what I wanted. Reviewed on: 16th May 2025

In branch service review

5
Online accounts, cant access my accounts (online). Reviewed on: 16th May 2025

In branch service review

5
Prompt service , Very kind and sociable staff. Reviewed on: 16th May 2025
Reply from Monmouthshire Building Society We love to hear all about your positive experiences in our branch's, thank you so much leaving a positive comment. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
All good at present - no issues. Reviewed on: 16th May 2025
Reply from Monmouthshire Building Society Thank you for leaving us a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

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