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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.89 (2929 reviews)

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4.87

Based on 2,929 reviews, last reviewed 15th Feb 2026

70% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very good and smooth and open account Very good and smooth and open account Reviewed on: 15th February 2026

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2929)

Very good and smooth and open account

Very good and smooth and open account Reviewed on: 15th February 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We appreciate your positive feedback in relation to our branch staff and new app. We'll share your comments with our branch colleagues. Response date: 16th February 2026

Staff very friendly and knowledgeable

Staff very friendly and knowledgeable Reviewed on: 13th February 2026

Reply from Monmouthshire Building Society Thank you, We'll share your feedback with our colleagues Response date: 16th February 2026

Was worried a smaller BS would be slow, cumbersome a...

Was worried a smaller BS would be slow, cumbersome and complicated. It was the opposite and the app is top class. I have other BS apps some are poor some are good this one is probably the best. Reviewed on: 7th February 2026

Reply from Monmouthshire Building Society We really appreciate you leaving a review. Thank you for your positive feedback in regards to our app, we'll share this with our app support team. Response date: 9th February 2026

A warm and friendly welcome.

A warm and friendly welcome. Karen was extremely helpful. She talked through options of savings accounts available. I was able to install and set up my account on the app which is ideal for me. Very pleased I came into branch to set up this morning. Reviewed on: 7th February 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased that you received a warm and friendly welcome in branch, we'll share your feedback with Karen. Response date: 9th February 2026

It was a positive experience.

It was a positive experience. The staff were very friendly, helpful and polite. We were welcomed and immediately shown into a private room with a designated member of staff. We were offered refreshments and the whole experience wasn't rushed in any way. Reviewed on: 3rd February 2026

Reply from Monmouthshire Building Society Thank you for taking the time to tell us about your experience, we're so pleased that it was positive. We'll share your feedback with our branch colleagues. Response date: 3rd February 2026

Good that branches are still on high street.

Good that branches are still on high street. Staff helpful in branch. New app is a bonus. Reviewed on: 2nd February 2026

I have been a member of Monmouthshire Building Socie...

I have been a member of Monmouthshire Building Society for many years now and I have always received a consistently high standard of service.I would particularly like to mention all of the team at the Monmouth branch AND Hannah at the Chepstow branch…….M B S are fortunate to have such a dedicated and professional team working for them. Please pass on my thanks. On a slightly different note thread, I shall be looking for a home for my ISA ,on April 6 ,2026 ,so hopefully M B S will have some competitive fixed rates on the table. Reviewed on: 30th January 2026

Reply from Monmouthshire Building Society Thank you for leaving a review. We're so pleased to hear that you have received a consistently high standard of service from us. We'll share your thanks with our Chepstow and Monmouth branches. You can find all of our ISA interest rates here: https://www.monbs.com/savings/isas/ Response date: 2nd February 2026

App nightmare

App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an email with id. App wouldn’t accept it. Frozen out. Aaaagh Reviewed on: 27th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We're sorry to hear that you are experiencing issues whilst trying to open another account through our app. A member of our Savings and Customer Contact team have attempted to contact you to see if you required any further support. If we can be of any further assistance, please contact the team on 01633 844340. We’re open Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. Response date: 30th January 2026

Staff are always courteous and professional.

Staff are always courteous and professional. Reviewed on: 19th January 2026

Reply from Monmouthshire Building Society Thank you for leaving us a review it’s always nice to hear when our members are happy – we’ve shared this with the team. Response date: 19th January 2026

Tried to access account.

Tried to access account. Required to re-register as system fault. When doing do, entered unique number as e-mailed on 3 occasions but rejected on each occasion and therefore blocked. Now need to make personal contact to access account. Not very good service via app. Reviewed on: 17th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you are experiencing issues whilst trying to access your account through our app. Your feedback will be shared with our app support team, and we appreciate you providing us with your comments. We’re looking to continually improve our digital services for our customers. We understand that you have spoken with a member of our Savings and Customer Contact team this morning, if you require any further assistance please reach out to the team. Response date: 19th January 2026

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