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Monmouthshire Building Society: Savings reviews

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4.89
Based on 2,522 reviews, last reviewed 31st Aug 2025
11% decrease in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

In branch service review Friendliness and knowledgeable level of Adele the representative I saw. Reviewed on: 30th August 2025
Verified source

Latest lowest rating:

1

Stay away I completed online registration for a regular saver account. Completed all the paperwork necessary for the money to be debited from my primary account... Read more Reviewed on: 31st August 2025
Eliot Rudolph's avatar
Eliot Rudolph
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2522)

Stay away

1
I completed online registration for a regular saver account. Completed all the paperwork necessary for the money to be debited from my primary account… and nothing! No repose to my enquiries, no answers to my phone calls, nada. Reviewed on: 31st August 2025
Eliot Rudolph's avatar
Eliot Rudolph
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you haven’t heard from us following completion of your online registration for a regular saver account. A colleague in our Savings and Customer Contact team has emailed you to discuss your review further. If you would like to speak to a colleague regarding this please contact us on 01633 844340, our opening hours are Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm. Response date: 3rd September 2025
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Monmouthshire Building Society

In branch service review

5
Friendliness and knowledgeable level of Adele the representative I saw. Reviewed on: 30th August 2025

In branch service review

4
Face to face friendly service with Cath. Reviewed on: 30th August 2025

In branch service review

5
Great customer service by Gareth and Cath helped!. Reviewed on: 30th August 2025

In branch service review

5
All employees I've me have been professional and friendly to deal with. Branch had a "nice feel" from first contact. Reviewed on: 30th August 2025

In branch service review

5
Excellent service especially for older clients who are not computer savvy. Reviewed on: 30th August 2025

In branch service review

5
Spoke to Mandy who was very good to help me with my savings. Reviewed on: 30th August 2025

In branch service review

5
Everything is straightforward, friendly staff very helpful. Reviewed on: 30th August 2025

In branch service review

5
Local, friendly staff. Face to face service. Better interest rate would be good. Reviewed on: 30th August 2025

In branch service review

5
Able to speak to someone in branch. Reviewed on: 30th August 2025

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