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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.71 (3006 reviews)

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4.71

Based on 3,006 reviews, last reviewed 13th Sep 2026

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS nee... Read more Reviewed on: 16th August 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3006)

Lovely staff

A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to renew my Regular Savings account and opened a new one for me. Reviewed on: 13th September 2026

Given great customer service today in the Chepstow B...

Given great customer service today in the Chepstow Branch. Informative and efficient by a male member of your team. Reviewed on: 10th September 2026

Savings accounts rationalised.

Excellent,friendly but professional. Reviewed on: 10th September 2026

open an ISA

When attending the society it is a pleasure to see someone who is pleasant, confident, knows the products on offer and helps with transactions to make the whole process stress free. Personal contact is so good. Reviewed on: 8th September 2026

Friendly service in branch.

Friendly service in branch. Had to visit the branch twice because I could not transfer matured funds online. Reviewed on: 5th September 2026

Staff always helpful and friendly.

I use The Monmouthshire Building Society because it has a actual branch where you can go in and talk to people. Staff always helpful and friendly. Reviewed on: 2nd September 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and customer experience. Response date: 3rd September 2026

Very informative and helpful about Mon B S terms, ru...

Very informative and helpful about Mon B S terms, rules, etc incl., if necessary, how they may differ from others. Impressed on how it helps local charities. Very polite and not rushed. Reviewed on: 2nd September 2026

My Experience of MBS

Been with MBS for many years, found them to be helpful proffessional and empathetic. Staff are always polite and it is a good experience to go there Reviewed on: 27th August 2026

Caerleon road delivered a 5* service thou...

Staff from Caerleon road delivered a 5* service thoughout Reviewed on: 26th August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your feedback with our Caerleon road branch team. Response date: 27th August 2026

Excellent staff

As always staff were very helpful and polite when I outlined my investment aims. The documentation to set up my savings investments was clear and was explained in detail by the staff member Reviewed on: 24th August 2026

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with our branch colleagues. Response date: 25th August 2026

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