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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.76 (2984 reviews)

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4.76

Based on 2,984 reviews, last reviewed 24th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

I have an Isa and savings account with MBS. I have an Isa and savings account with MBS. From the time I opened my account with them, I have been treated with the greast of respect. Reviewed on: 24th July 2026

Latest lowest rating:

1

Not a rational approach to business. Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been re... Read more Reviewed on: 2nd July 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2984)

Help when needed

We came in without an appointment due to the fact my husband is ill with a brain tumor and doesn’t always feel well. We were accommodated even with the branch being busy and a lovely man helped us to sort out reinvesting our savings. He was great! Reviewed on: 23rd March 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're sorry to hear about your husband's illness, we're pleased that you got the support that you needed from our branch colleagues. We'll share your feedback with the team. Response date: 24th March 2026

Very easy and efficiently opened an ISA to take adv...

Very easy and efficiently opened an ISA to take advantage of current years tax allowance. Reviewed on: 13th March 2026

Reply from Monmouthshire Building Society Thank you for leaving a review, we'll share your feedback with our colleagues Response date: 17th March 2026

Personal no rush

No problems all questions answered in full Reviewed on: 13th March 2026

Reply from Monmouthshire Building Society Thank you, we will share your feedback with our colleagues Response date: 13th March 2026

Visited your Clevedon office for the first time yest...

Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been with the Caldicot branch for a few years and Lesley there was of tremendous help to me. Unfortunately my health prevents me from from travelling to Caldicot now so thought I’d visit your Clevedon branch, and I am very glad I did. Reviewed on: 3rd March 2026

Reply from Monmouthshire Building Society Thank you for leaving a review. We're so pleased to hear your positive feedback. We'll share your review with Nina and Lesley. Response date: 3rd March 2026

Great Experience

Found Vicky very knowledgeable on the products on offer. Very helpful on explaining to us what we needed. Very satisfied with the whole experience which we have to do every year. This was far easier than the previous bank we had just visited. Reviewed on: 17th February 2026

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Vicky Response date: 18th February 2026

Very good and smooth and open account

Very good and smooth and open account Reviewed on: 15th February 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We appreciate your positive feedback in relation to our branch staff and new app. We'll share your comments with our branch colleagues. Response date: 16th February 2026

Staff very friendly and knowledgeable

Staff very friendly and knowledgeable Reviewed on: 13th February 2026

Reply from Monmouthshire Building Society Thank you, We'll share your feedback with our colleagues Response date: 16th February 2026

Was worried a smaller BS would be slow, cumbersome a...

Was worried a smaller BS would be slow, cumbersome and complicated. It was the opposite and the app is top class. I have other BS apps some are poor some are good this one is probably the best. Reviewed on: 7th February 2026

Reply from Monmouthshire Building Society We really appreciate you leaving a review. Thank you for your positive feedback in regards to our app, we'll share this with our app support team. Response date: 9th February 2026

A warm and friendly welcome.

A warm and friendly welcome. Karen was extremely helpful. She talked through options of savings accounts available. I was able to install and set up my account on the app which is ideal for me. Very pleased I came into branch to set up this morning. Reviewed on: 7th February 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased that you received a warm and friendly welcome in branch, we'll share your feedback with Karen. Response date: 9th February 2026

It was a positive experience.

It was a positive experience. The staff were very friendly, helpful and polite. We were welcomed and immediately shown into a private room with a designated member of staff. We were offered refreshments and the whole experience wasn't rushed in any way. Reviewed on: 3rd February 2026

Reply from Monmouthshire Building Society Thank you for taking the time to tell us about your experience, we're so pleased that it was positive. We'll share your feedback with our branch colleagues. Response date: 3rd February 2026

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