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Monmouthshire Building Society: Savings reviews

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4.84
Based on 2,944 reviews, last reviewed 8th Apr 2026
89% decrease in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
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8%
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0%
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0%
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1%

Latest highest rating:

5

They are very helpful at the risca branch The lady I... They are very helpful at the risca branch The lady I spoke to was very helpful got me the best accounts Reviewed on: 7th April 2026
Caroline's avatar
Caroline

Latest lowest rating:

1

Useless Monmouth BS App In order to open a savings account with Monmouth BS you have to use an App which is sadly the way a lot of financial companies are going. Of course it... Read more Reviewed on: 8th April 2026
G L's avatar
G L
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2944)

In branch service review

5
Locality. Good interest rates. Friendly, courteous professional staff. Reviewed on: 20th December 2025

In branch service review

5
That the branch in cardiff is central and friendly. Saw Vicky today who helped me with transfering funds to a new products. Reviewed on: 19th December 2025

In branch service review

5
The staff are professional in the job they do especially: Jo, Kate, Beth, Mathew and all the rest are very helpful and cadiderate. Reviewed on: 19th December 2025

In branch service review

5
My appointment with Vicky was a very positive expereince and I felt confidient in the choices I made. All information I needed was given in a professional and friendly manner. Reviewed on: 17th December 2025

In branch service review

5
Saw Vicky at the counter to open an account . She was so very helpful and professional and makes a lovely cup of tea. Reviewed on: 17th December 2025

The app does not work!

3
The app does not work!! I cannot get access despite resetting my pin. Most times I go in I have to switch the phone off and back on again to get it to work and now not even that is getting me in Reviewed on: 17th December 2025
C E's avatar
C E
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback on our app. We’re sorry to hear that you cannot access your accounts through our app and apologise for any inconvenience caused by this. Please contact our Savings & Customer Contact team who would be happy to assist you further with this matter. You can reach the team on 01633 844340. Our Opening hours are Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm. We close for Christmas at 5pm on Tuesday 23rd December and reopen on Monday 29th December at 9am. Response date: 17th December 2025
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Monmouthshire Building Society

In branch service review

5
High street presence, still use passbooks. Julie was really helpful with closing my accounts. Always a good service. Reviewed on: 15th December 2025

In branch service review

5
Lovely staff, helpful and the process was nice and easy. Reviewed on: 15th December 2025

In branch service review

5
I like that it is here on the highstreet and I can come in and see a real person. Reviewed on: 15th December 2025

In branch service review

5
Staff are easy to talk too and helpful. Reviewed on: 15th December 2025

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