Write a review

Go to business site

Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.9 (2915 reviews)

View other Monmouthshire Building Society products

4.88

Based on 2,915 reviews, last reviewed 31st Dec 2025

55% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

In branch service review It is local. Evan is very personable and professional. Reviewed on: 31st December 2025

Verified source

Latest lowest rating:

1

In branch service review Andrea was so helpful and explained everything. Reviewed on: 30th October 2025

Verified source

Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Monmouthshire Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Monmouthshire Building Society Savings reviews (2915)

Not too impressed with their processing of deposits.

Not too impressed with their processing of deposits. This month (December 2025), they correctly credited deposits made by standing order, but then immediately reversed them, and the money is nowhere to be seen. Countless numbers of people are now chasing thousands of pounds. Zero communication from MonBS. Very, very poor showing Reviewed on: 2nd December 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave your feedback. We experienced some issues with payments requested from customers on the 1st December and we’ve been working on resolving these issues. These issues have now been fully resolved, and all affected transactions should now be reflected as expected. If you are still experiencing difficulties or would like confirmation regarding a specific payment, our Savings & Customer Contact team will be happy to assist you with this. You can reach the team on 01633 844340 and our opening hours are Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. We apologise for any inconvenience that this has caused you and we acknowledge your feedback regarding our communication of this issue. We would like to thank you for your patience at this time. Response date: 4th December 2025

In branch service review

Saw Vicky in Cardiff, Very pleasant. Reviewed on: 1st December 2025

In branch service review

Being local and friendly. Informative. Reviewed on: 29th November 2025

Reply from Monmouthshire Building Society That’s fantastic – we’ll make sure your comments are passed on to the relevant branch. Response date: 1st December 2025

In branch service review

Caldicot branch is friendly. Andrea was very helpful. Reviewed on: 29th November 2025

Reply from Monmouthshire Building Society That’s great to hear – we’ve passed your kind words on to Andrea and the team! Response date: 1st December 2025

In branch service review

Welcoming an friendly. Was able to answer all our questions. Reviewed on: 29th November 2025

Reply from Monmouthshire Building Society 4. It’s always nice to hear when our members are happy – we’ve shared this with the team. Response date: 1st December 2025

In branch service review

Can have a laugh with the staff!. Reviewed on: 29th November 2025

Reply from Monmouthshire Building Society Thanks for the positive feedback! We’ve logged this and shared it with our service team. Response date: 1st December 2025

In branch service review

I chose to use a building society with a local branch. I prefer face to face communication with David and the passbook. Reviewed on: 29th November 2025

Reply from Monmouthshire Building Society So glad David was able to help – we’ll make sure he see your message! Response date: 1st December 2025

In branch service review

Very helpful. No appointments needed. Staff very professional. Would like to be able to transfer money with debit card. Reviewed on: 28th November 2025

In branch service review

Friendly, Professional, Convenient. Reviewed on: 28th November 2025

In branch service review

Being able to actually speak to someone face to face. Musarrat was very helpful. Thank you. Reviewed on: 28th November 2025

Review Monmouthshire Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Savings
from SmartSave 4.77 from 2547 reviews
Private Clients Savings
from Investec 4.36 from 6 reviews
Savings
from The Stafford Building Society 4.91 from 22 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Monmouthshire Building Society: Savings reviews

55% decrease in 5 star reviews

80% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2915)

Not too impressed with their processing of deposits.

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Review Monmouthshire Building Society: Savings now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024