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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.71 (3006 reviews)

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4.71

Based on 3,006 reviews, last reviewed 13th Sep 2026

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS nee... Read more Reviewed on: 16th August 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3006)

Going back in time

The big issue for me is transfers not reaching my Monmouthshire account in a timely fashion. This morning I sent a bank transfer from a well known High Street Bank, electronically, at 7.15am. Now, at 5pm the same day, it still has not been credited to my Monmouthshire account. I think this will stop me opening further accounts with them. In this digital age, no one likes to see their money disappear for 10+ hours. I just do not feel that is acceptable. It’s like we have gone back in time to the 70’s! Reviewed on: 9th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll pass on you're feedback to our colleagues Response date: 10th April 2026

Great, friendly, staff in the branch.

Great, friendly, staff in the branch. Reviewed on: 9th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll pass on your positive feedback. Response date: 9th April 2026

Useless Monmouth BS App

In order to open a savings account with Monmouth BS you have to use an App which is sadly the way a lot of financial companies are going. Of course it would help if the App actually worked but it is useless. I have a UK mobile phone number which is needed to register and receive a code. I type the code in and nothing happens. I have requested repeated codes and it still will not accept the code and continue. There is the odd occasion when it does move through to selecting a product but of course it locks up there too. An embarrassing load of rubbish. Reviewed on: 8th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you are experiencing issues whilst opening a savings account through our app and we apologise for the inconvenience that this is causing you. We would like to discuss your review further and resolve the mobile app issues that you are experiencing. Please contact our Savings and Customer Contact team on 01633 844340 where a member of the team will be happy to help you. Our opening hours are Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. Response date: 8th April 2026

They are very helpful at the risca branch The lady I...

They are very helpful at the risca branch The lady I spoke to was very helpful got me the best accounts Reviewed on: 7th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Risca branch. We'll pass on your positive feedback. Response date: 7th April 2026

Caring and knowledgeable staff

Turned up on a busy day without an appointment but was given a private interview. Felt well guided through the options. Reviewed on: 4th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We'll share your review with our branch colleagues. Response date: 7th April 2026

Awful client registration journey

You stopped my access via the app die a ‘technical issue’. You forced me to re register. You asked me to enter a unique id from an email. I did and you did not accept it and locked me out. Reviewed on: 4th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you have experienced issues whilst accessing our app and apologise for the inconvenience this has caused you. We understand that you have been in contact with a member of our Savings and Customer Contact team who has resolved your issue. We’ll share your review with our app support team. If you require any further assistance please do not hesitate to contact our Savings and Customer Contact team. Response date: 7th April 2026

Having problems logging in their website.

Having problems logging in their website. Website want you to open account on the app which doesn’t work Reviewed on: 1st April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you are experiencing issues logging into our website and accessing our app. We have shared your review with our Savings and Customer Contact team, who will email you shortly regarding this matter. If you require any further support accessing your account, please contact our Savings and Customer Contact team. Please note that we are closed over the Easter bank holiday weekend and reopen on Tuesday 7th April at 9am. Response date: 2nd April 2026

A productive afternoon

A productive afternoon very pleasant and knowledgeable lady helped me to change my saving account. I felt very comfortable and happy with my decision.. Reviewed on: 1st April 2026

Reply from Monmouthshire Building Society Thank you for your positive feedback, we will share this with our colleagues Response date: 2nd April 2026

Excellent service from Muss at MBS

Muss was very pleasant and helpful and did everything asked of her. She proactively moved an account to one paying a better interest rate. Reviewed on: 31st March 2026

Reply from Monmouthshire Building Society Thank you for your positive feedback, we will share this with Muss Response date: 2nd April 2026

The online service is disgracefully bad.

The online service is disgracefully bad. I had to change my login details on 22 April 2022 - failed logins, numerous phone calls - in the end they admitted it was an error at their end. Failed again on 20/06/2025, 08/12/2025 and again today 28/03/2026. Reviewed on: 28th March 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you have encountered issues whilst trying to login to our online service. We understand that you have since spoken to a member of our Savings and Customer Contact team who resolved your issue. We would like to apologise for the inconvenience that these login issues have caused you. Your feedback will support the improvement of our digital services in the future. If you require any further support with our online services, please contact our Savings and Customer Contact team. Response date: 31st March 2026

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