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Paul M

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Review of the Monmouthshire Building Society, Savings:

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Awful client registration journey

You stopped my access via the app die a ‘technical issue’. You forced me to re register. You asked me to enter a unique id from an email. I did and you did not accept it and locked me out. Reviewed on: 4th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you have experienced issues whilst accessing our app and apologise for the inconvenience this has caused you. We understand that you have been in contact with a member of our Savings and Customer Contact team who has resolved your issue. We’ll share your review with our app support team. If you require any further assistance please do not hesitate to contact our Savings and Customer Contact team. Response date: 7th April 2026

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