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MichaelK

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Review of the Monmouthshire Building Society, Savings:

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The online service is disgracefully bad.

The online service is disgracefully bad. I had to change my login details on 22 April 2022 - failed logins, numerous phone calls - in the end they admitted it was an error at their end. Failed again on 20/06/2025, 08/12/2025 and again today 28/03/2026. Reviewed on: 28th March 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you have encountered issues whilst trying to login to our online service. We understand that you have since spoken to a member of our Savings and Customer Contact team who resolved your issue. We would like to apologise for the inconvenience that these login issues have caused you. Your feedback will support the improvement of our digital services in the future. If you require any further support with our online services, please contact our Savings and Customer Contact team. Response date: 31st March 2026

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