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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.78 (2965 reviews)

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4.78

Based on 2,965 reviews, last reviewed 29th May 2026

65% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Time well spent Most helpful and good advice. Rationisaled numero accounts . Reviewed on: 29th May 2026

Latest lowest rating:

1

The Issue 8 Regular Saver account has been the most... The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer and sti... Read more Reviewed on: 27th May 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2965)

The most complicated app to set up by far that I hav...

The most complicated app to set up by far that I have encountered Reviewed on: 18th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our app. We’re sorry to hear that you found our app complicated to set up. We would like to discuss your review further with you to see how we can improve our mobile app in the future and provide you with any further support. If you would like to provide us with some more feedback, please call our Savings & Customer Contact team on 01633 844340. Our opening times are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm. Response date: 20th April 2026

Monmouthshire building society savings account

I opened a savings account with Monmouthshire building society as they were offering a really good interest rate for 12 months, i downloaded the App and found it very easy to use, the maximum monthly investment amount is higher than most other accounts available Reviewed on: 18th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with our colleagues Response date: 20th April 2026

I like the personal information and human contact.

I like the personal information and human contact. Reviewed on: 18th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll pass on your positive feedback. Response date: 20th April 2026

Excellence

Very friendly staff could not do enough to help. Very local saved going into city. Reviewed on: 17th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with our colleagues Response date: 20th April 2026

As usual - excellent customer service from Sarah at...

As usual - excellent customer service from Sarah at the Penarth branch. She is both professional and courteous every time I visit !!! Reviewed on: 15th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with Sarah Response date: 15th April 2026

Attempted to access regular savings account online

I opened a regular savings account. I couldn't do this online & had to download app. App told me I could open it online or on app but still couldn't find out how to do it online. Opened account on app. don't want to rely only on app in case phone gets stolen/lost so tried to open online account and add reg savings account to that. Got through all 3 screens worth of input when site simply said 'registration failed'. No details of any sort or advice on what to do next. I tried the forgotten password routine, which told me I had got the Unique ID or account number wrong, despite copying and pasting them both from the document emailed to me by Mon BS. I'd forgotten just how frustrating it is dealing with Mon BS, and why I hadn't opened new accounts since I was last with them Reviewed on: 14th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you have experienced issues whilst trying to open an account online and whilst applying for the My Accounts service. As our My Accounts service is separate from our mobile app, there will be different Unique ID’s for the app and My Accounts. We apologise that there was no advice given on what to do next. Our Savings and Customer Contact team will be happy to investigate the failed registration further for you. The team can be reached on 01633 844340 and are open Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. Response date: 15th April 2026

Appointment’s available within days no waiting .

Appointment’s available within days no waiting . Staff extremely helpful Reviewed on: 13th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with our colleagues Response date: 14th April 2026

Saving for the average man.cis very knowledgea

Mrs McDermott is very knowledgeable and is good communicator. This is a service I would never get on the web or on the phone. Reviewed on: 9th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with Leon. Response date: 10th April 2026

Excellent service lovely to be able to speak inpers...

Excellent service lovely to be able to speak inperson to visite the building society and be seen and have needs dealt with.I found it welcoming and would recommend the society at cwmbran Town centre nice to go into a actual place Reviewed on: 9th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with our colleagues Response date: 14th April 2026

Going back in time

The big issue for me is transfers not reaching my Monmouthshire account in a timely fashion. This morning I sent a bank transfer from a well known High Street Bank, electronically, at 7.15am. Now, at 5pm the same day, it still has not been credited to my Monmouthshire account. I think this will stop me opening further accounts with them. In this digital age, no one likes to see their money disappear for 10+ hours. I just do not feel that is acceptable. It’s like we have gone back in time to the 70’s! Reviewed on: 9th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll pass on you're feedback to our colleagues Response date: 10th April 2026

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