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GIO MAZ

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Review of the Monmouthshire Building Society, Savings:

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The App is rubbish use the website.

I gave a poor rating because i could not register with the app and login.The app kept coming up with error messages regarding my phone number,my pin number and then it just said phone customer services.I gave up after talking to customer services twice in 3 hours waiting to try and sort the problem. I had to register on the website and wait for my activation key.Really poor App. Reviewed on: 7th August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback on our mobile app. We are sorry to hear that you were receiving error messages whilst trying to register and log into our app. We apologise for the inconvenience that this has caused you and this is not the experience that we want our customers to have. We have shared your feedback with our app support team, and our regional savings team manager has contacted you today to discuss the review further and offer any further support. Response date: 7th August 2026

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