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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.71 (3006 reviews)

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4.71

Based on 3,006 reviews, last reviewed 13th Sep 2026

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS nee... Read more Reviewed on: 16th August 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3006)

Excellent team in Monmouth.

Excellent team in Monmouth. Would highly recommend. Reviewed on: 1st July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for Monmouth. We'll share your feedback with the team. Response date: 2nd July 2026

Increased interest on our savings

We increased the interest in our savings by splitting our account into 2 ISAs, a Bond and a Savings account. It only took 1.5 hours. Reviewed on: 27th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased to hear your positive feedback and we'll share your review with the branch. Response date: 29th June 2026

No great points to make

As a saver i find the interest rates paid are lower than average. Also things like annual interest for tax purposes being provided by letters which this year has been delayed many times and still not available at 26th June. Tried applying for a new account late last year and despite being an existing customer had to wait for a letter before the account could be opened on line and which never turned up. Reviewed on: 26th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We're sorry to hear that you haven't received some communications from us and that you find our interest rates lower than average. We try to remain competitive with our interest rates and as a mutual building society it's important that we consider both savings and mortgage customers. We apologise that you haven't received your annual interest letter and your new account letter last year. We're working to improve the services that we offer our customers and your feedback will help to shape how we communicate with our customers in the future. Your feedback will also be shared with our savings and product team. If you would like to discuss your review further or if there is any information that you need by telephone please contact us on 01633 844340. You can also email us at [email protected]. Our telephone lines are open Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. Response date: 26th June 2026

always prefer face to face rather than on line.

always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're pleased to hear that you found our staff very helpful. We'll share your feedback with our branch colleagues. Response date: 16th June 2026

Very complicated to access/register both web and app.

Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her name) for helping me with the app process. Reviewed on: 12th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you have found the process to access and register for the app and website very complicated. This is not the experience that we want for our customers, and we’ll use this feedback to help improve the experience across our digital channels. We have shared your feedback with our app support team, and we’ll pass on your thanks to Simon. If you would like to discuss your feedback in more detail or if you need any further support, please contact our Savings and Customer Contact team on 01633 844340. Our opening hours are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm. Response date: 12th June 2026

Trip to Monmouth.

The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Monmouth branch. We'll share your feedback with the team. Response date: 10th June 2026

Excellent Service.

My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may be made. The staff are professional, approachable ,always helpful giving excellent service. Reviewed on: 9th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Clevedon agency. We're so pleased that you received excellent service. We'll share your review with the team. Response date: 9th June 2026

I received a friendly, helpful and professional leve...

I received a friendly, helpful and professional level of customer service. Everything was explained clearly to me and all my questions were answered and easily understood. Reviewed on: 8th June 2026

Reply from Monmouthshire Building Society Thank you for providing us with your feedback. We're so glad to hear that you received clear explanations and all of your questions were answered. We'll pass on your comments to our branch team. Response date: 9th June 2026

Good experience helpful staff

Good experience helpful staff very friendly had to wait as the building society was busy but did not have to wait to long given appointment same day any questions we had were answered promptly Reviewed on: 5th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you had a good experience with us. We'll share your review with our branch colleagues. Response date: 5th June 2026

Trying to set up my savings account pin its not...

Trying to set up my savings account pin its not easy Reviewed on: 1st June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you are having trouble whilst trying to set up your savings account pin. We would like to help you with this. Could you please contact our Savings and Customer Contact team on 01633 844340, where a member of the team will be happy to support you with this issue. Our contact centre is open Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm. Response date: 2nd June 2026

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