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Monmouthshire Building Society: Savings reviews

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4.91
Based on 1,525 reviews, last reviewed 27th Mar 2025
18% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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Latest highest rating:

5

Fabulous staff at Caerleon Rd branch. Staff were fabulous at the Caerleon Rd branch. They went above and beyond to help me. Bonus I also got a cuppa Reviewed on: 27th March 2025
Rhi's avatar
Rhi

Latest lowest rating:

1

In branch service review Came into the Cardiff branch and lovely Vicky was very helpful. I was very happy with the service. Reviewed on: 28th February 2025
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (1525)

In branch service review

5
Face-to-face contact with a member of staff - Sarah is friendly, helpful, always welcoming and knowledgeable. I always leave the agency feeling reassured. Reviewed on: 24th February 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Sarah Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

4
Easy to access Cardiff branch on Queen Street. Friendly staff - Vicky explained everything well giving all options. Some savings rates are not as competitive with other BS, but this varied too. Reviewed on: 24th February 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Vicky. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
We like the personnel face-to-face contact in branch which is perfect for us. Reviewed on: 24th February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Local branch always very helpful. Hope this branch continues to remain open. Reviewed on: 24th February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

Opening a savings account for my parents

5
I was opening an account for my parents, using my POA on Monday 17th February in Whitchurch branch, Cardiff. Fran Wroe went above and beyond to help me with this process. Reviewed on: 23rd February 2025
Debbie R's avatar
Debbie R
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Fran. Response date: 24th February 2025
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Monmouthshire Building Society

In branch service review

5
Friendly staff and everything explained thoroughly. Reviewed on: 22nd February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Very helpful and professional. Exceptional service from Morgan in the Risca branch. Reviewed on: 22nd February 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Morgan. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Welcoming, local, friendly, informative staff in Risca. Reviewed on: 22nd February 2025

In branch service review

5
Friendly staff, local branch, good interest rates and products. Reviewed on: 22nd February 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Joanne at the Risca branch was very friendly, efficient and helpful. Excellent customer service provided. Seen promptly. Reviewed on: 22nd February 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Joanne. Response date: 28th March 2025
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Monmouthshire Building Society

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