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Peter B

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Review of the Monmouthshire Building Society, Savings:

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Very complicated to access/register both web and app.

Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her name) for helping me with the app process. Reviewed on: 12th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you have found the process to access and register for the app and website very complicated. This is not the experience that we want for our customers, and we’ll use this feedback to help improve the experience across our digital channels. We have shared your feedback with our app support team, and we’ll pass on your thanks to Simon. If you would like to discuss your feedback in more detail or if you need any further support, please contact our Savings and Customer Contact team on 01633 844340. Our opening hours are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm. Response date: 12th June 2026

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