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Review of the Monmouthshire Building Society, Savings:

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Useless Monmouth BS App

In order to open a savings account with Monmouth BS you have to use an App which is sadly the way a lot of financial companies are going. Of course it would help if the App actually worked but it is useless. I have a UK mobile phone number which is needed to register and receive a code. I type the code in and nothing happens. I have requested repeated codes and it still will not accept the code and continue. There is the odd occasion when it does move through to selecting a product but of course it locks up there too. An embarrassing load of rubbish. Reviewed on: 8th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you are experiencing issues whilst opening a savings account through our app and we apologise for the inconvenience that this is causing you. We would like to discuss your review further and resolve the mobile app issues that you are experiencing. Please contact our Savings and Customer Contact team on 01633 844340 where a member of the team will be happy to help you. Our opening hours are Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. Response date: 8th April 2026

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