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Monmouthshire Building Society: Savings reviews

4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
35% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Leighton, Kate, Jo, and the res of the staff are very helpful, considerate and understanding of my condition and doing a good job to help other customers as well. Keep up the good work. Reviewed on: 9th May 2025

In branch service review

5
Sarah is always welcoming and efficient, a fantastic service as always. Reviewed on: 9th May 2025

In branch service review

5
I had my appointment with Andrea in Caldicot and she was so lovely and helpful. She had a personal approach and was very informative. Reviewed on: 8th May 2025

In branch service review

5
The staff are always very helpful and friendly. Reviewed on: 8th May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Customer service: face to face contact, opening hours are all likes. Reviewed on: 8th May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, it is great to hear your positive comments. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Friendly, easily accessible, Sarah is always happy to help and gives the personal, professional touch every time. Reviewed on: 7th May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
I saw Vicky today. I was very happy with her full explanation about the products I required. She was very helpful with any questions I had also. Reviewed on: 7th May 2025

In branch service review

5
Personal touch and friendly staff. Reviewed on: 6th May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Warm and friendly atmosphere. Didn't feel under any pressure. Reviewed on: 6th May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Friendly, can speak to someone face to face. Passbooks. Reviewed on: 6th May 2025

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