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Monmouthshire Building Society: Savings reviews

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4.84
Based on 2,944 reviews, last reviewed 8th Apr 2026
89% decrease in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

They are very helpful at the risca branch The lady I... They are very helpful at the risca branch The lady I spoke to was very helpful got me the best accounts Reviewed on: 7th April 2026
Caroline's avatar
Caroline

Latest lowest rating:

1

Useless Monmouth BS App In order to open a savings account with Monmouth BS you have to use an App which is sadly the way a lot of financial companies are going. Of course it... Read more Reviewed on: 8th April 2026
G L's avatar
G L
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2944)

In branch service review

4
Sarah was extremely helpful and professional. So nice to meet a friendly person as opposed to an impersonal banking app. Thank you. Reviewed on: 5th December 2025

In branch service review

5
Very good service explained in detail, make sure that I understood changes made. Reviewed on: 5th December 2025

In branch service review

5
Excellent products. I can come in and speak to someone in person. Lovely staff. Makes everything much easier. Reviewed on: 5th December 2025

Junior Isa in the Queen Street branch

5
I set up a Junior Isa in the Cardiff Queen Street branch. Cathy was very friendly and explained everything in great detail. We spoke about her visits to Ireland (I'm Irish) and her plans to return. It was a pleasant experience overall. Reviewed on: 5th December 2025
Colin S's avatar
Colin S
Reply from Monmouthshire Building Society Thank you for leaving a review for our Cardiff branch. We're pleased to hear that you had a pleasant experience with us. We'll share your feedback with Cathy. Response date: 5th December 2025
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Monmouthshire Building Society

In branch service review

5
Excellent, reliable service. Always pleasant and helpful. Thanks to Cathy and Vicky as always. Reviewed on: 4th December 2025

In branch service review

5
No improvements needed your fantastic. Reviewed on: 4th December 2025

A productive visit.

5
A pleasant and informative experience from a courteous and helpful member of staff.Which resulted in suitable investments for us. Reviewed on: 4th December 2025
Phil T's avatar
Phil T
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We'll share your positive feedback with our branch colleagues. Response date: 4th December 2025
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Monmouthshire Building Society

In branch service review

5
Love the personal help and attention. Reviewed on: 3rd December 2025

Always friendly and informative and value face to fa...

5
Always friendly and informative and value face to face local branch Reviewed on: 3rd December 2025
Wendy A's avatar
Wendy A
Reply from Monmouthshire Building Society Thanks for taking the time to provide us with your feedback. It's great to hear your positive comments. We'll share your review with our branch colleagues. Response date: 4th December 2025
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Monmouthshire Building Society

Not too impressed with their processing of deposits.

3
Not too impressed with their processing of deposits. This month (December 2025), they correctly credited deposits made by standing order, but then immediately reversed them, and the money is nowhere to be seen. Countless numbers of people are now chasing thousands of pounds. Zero communication from MonBS. Very, very poor showing Reviewed on: 2nd December 2025
RGreview's avatar
RGreview
Reply from Monmouthshire Building Society Thank you for taking the time to leave your feedback. We experienced some issues with payments requested from customers on the 1st December and we’ve been working on resolving these issues. These issues have now been fully resolved, and all affected transactions should now be reflected as expected. If you are still experiencing difficulties or would like confirmation regarding a specific payment, our Savings & Customer Contact team will be happy to assist you with this. You can reach the team on 01633 844340 and our opening hours are Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. We apologise for any inconvenience that this has caused you and we acknowledge your feedback regarding our communication of this issue. We would like to thank you for your patience at this time. Response date: 4th December 2025
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Monmouthshire Building Society

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