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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.71 (3006 reviews)

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4.71

Based on 3,006 reviews, last reviewed 13th Sep 2026

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS nee... Read more Reviewed on: 16th August 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3006)

A warm and friendly welcome.

A warm and friendly welcome. Karen was extremely helpful. She talked through options of savings accounts available. I was able to install and set up my account on the app which is ideal for me. Very pleased I came into branch to set up this morning. Reviewed on: 7th February 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased that you received a warm and friendly welcome in branch, we'll share your feedback with Karen. Response date: 9th February 2026

It was a positive experience.

It was a positive experience. The staff were very friendly, helpful and polite. We were welcomed and immediately shown into a private room with a designated member of staff. We were offered refreshments and the whole experience wasn't rushed in any way. Reviewed on: 3rd February 2026

Reply from Monmouthshire Building Society Thank you for taking the time to tell us about your experience, we're so pleased that it was positive. We'll share your feedback with our branch colleagues. Response date: 3rd February 2026

Good that branches are still on high street.

Good that branches are still on high street. Staff helpful in branch. New app is a bonus. Reviewed on: 2nd February 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We appreciate your positive feedback in relation to our branch staff and new app. We'll share your comments with our branch colleagues. Response date: 2nd February 2026

I have been a member of Monmouthshire Building Socie...

I have been a member of Monmouthshire Building Society for many years now and I have always received a consistently high standard of service.I would particularly like to mention all of the team at the Monmouth branch AND Hannah at the Chepstow branch…….M B S are fortunate to have such a dedicated and professional team working for them. Please pass on my thanks. On a slightly different note thread, I shall be looking for a home for my ISA ,on April 6 ,2026 ,so hopefully M B S will have some competitive fixed rates on the table. Reviewed on: 30th January 2026

Reply from Monmouthshire Building Society Thank you for leaving a review. We're so pleased to hear that you have received a consistently high standard of service from us. We'll share your thanks with our Chepstow and Monmouth branches. You can find all of our ISA interest rates here: https://www.monbs.com/savings/isas/ Response date: 2nd February 2026

App nightmare

App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an email with id. App wouldn’t accept it. Frozen out. Aaaagh Reviewed on: 27th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We're sorry to hear that you are experiencing issues whilst trying to open another account through our app. A member of our Savings and Customer Contact team have attempted to contact you to see if you required any further support. If we can be of any further assistance, please contact the team on 01633 844340. We’re open Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. Response date: 30th January 2026

Staff are always courteous and professional.

Staff are always courteous and professional. Reviewed on: 19th January 2026

Reply from Monmouthshire Building Society Thank you for leaving us a review it’s always nice to hear when our members are happy – we’ve shared this with the team. Response date: 19th January 2026

Tried to access account.

Tried to access account. Required to re-register as system fault. When doing do, entered unique number as e-mailed on 3 occasions but rejected on each occasion and therefore blocked. Now need to make personal contact to access account. Not very good service via app. Reviewed on: 17th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you are experiencing issues whilst trying to access your account through our app. Your feedback will be shared with our app support team, and we appreciate you providing us with your comments. We’re looking to continually improve our digital services for our customers. We understand that you have spoken with a member of our Savings and Customer Contact team this morning, if you require any further assistance please reach out to the team. Response date: 19th January 2026

SAVINGS/ISA

I found the staff very helpful and friendly Reviewed on: 16th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review. We are so happy to hear your pleased with our services. Response date: 16th January 2026

One of the good B Societies

I have been a regular customer of the building society for the last 3 years benefiting from best Savings rates. I have sometimes used customer services with good outcomes . The app service introduced is useful. It would have been convenient to access closed accounts for interest for self assessment. HOPE MY REQUEST FOR THE PAPER COPY FOR YEAR 2024-25 would be complied with Thanks Reviewed on: 14th January 2026

Reply from Monmouthshire Building Society Thank you so much for leaving a review. Our Savings & Customer Contact team are working on your request and this should be sent to you shortly. We'll share your positive comments with our customer service team. Response date: 16th January 2026

App would not take info given

App would not take the information given to start the account and kept getting messages to call the BS. Cust service told me to delete app and reload but same problems. Cust service tried to sort out but couldn’t. 4th attempt and a few days later, finally got it sorted. Also app tells you to call the BS between 9and 5 but seems to forget they don’t open until 10 on Wednesdays for their sleep in. Reviewed on: 14th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you experienced issues whilst opening your account through our app and we apologise for the inconvenience that this has caused you. We’ll share your feedback with our app support team and ensure that our opening hours are correct. We open at a slightly later time of 10am on a Wednesday to allow for colleague training. We’re aware that you have spoken with a member of our Savings and Customer Contact team today regarding your review. If you require any further assistance, please do not hesitate to contact the team. Response date: 15th January 2026

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