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Eifion E

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Review of the Monmouthshire Building Society, Savings:

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Tried to access account.

Tried to access account. Required to re-register as system fault. When doing do, entered unique number as e-mailed on 3 occasions but rejected on each occasion and therefore blocked. Now need to make personal contact to access account. Not very good service via app. Reviewed on: 17th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you are experiencing issues whilst trying to access your account through our app. Your feedback will be shared with our app support team, and we appreciate you providing us with your comments. We’re looking to continually improve our digital services for our customers. We understand that you have spoken with a member of our Savings and Customer Contact team this morning, if you require any further assistance please reach out to the team. Response date: 19th January 2026

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