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Review of the Monmouthshire Building Society, Savings:

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App would not take info given

App would not take the information given to start the account and kept getting messages to call the BS. Cust service told me to delete app and reload but same problems. Cust service tried to sort out but couldn’t. 4th attempt and a few days later, finally got it sorted. Also app tells you to call the BS between 9and 5 but seems to forget they don’t open until 10 on Wednesdays for their sleep in. Reviewed on: 14th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you experienced issues whilst opening your account through our app and we apologise for the inconvenience that this has caused you. We’ll share your feedback with our app support team and ensure that our opening hours are correct. We open at a slightly later time of 10am on a Wednesday to allow for colleague training. We’re aware that you have spoken with a member of our Savings and Customer Contact team today regarding your review. If you require any further assistance, please do not hesitate to contact the team. Response date: 15th January 2026

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