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Review of the Monmouthshire Building Society, Savings:

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App nightmare

App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an email with id. App wouldn’t accept it. Frozen out. Aaaagh Reviewed on: 27th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We're sorry to hear that you are experiencing issues whilst trying to open another account through our app. A member of our Savings and Customer Contact team have attempted to contact you to see if you required any further support. If we can be of any further assistance, please contact the team on 01633 844340. We’re open Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. Response date: 30th January 2026

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