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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (14848 reviews)

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4.92

Based on 14,848 reviews, last reviewed 9th Jan 2025

75% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Good for everything Efficient. Good at organising your money with pots(with decent interest i may add). Flawless when transferring money to other accounts - i had issues ... Read more Reviewed on: 27th November 2024

Latest lowest rating:

1

Terrible I opened a current account and it was closed. Emailed customer service slow response. Called the number was on hold and the women who answered didn’t ... Read more Reviewed on: 9th January 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (14848)

Review of the Monzo, Current Account:

AVOID THIS BANK! CROOKS AND. CRIMINALS

Monzo Bank froze my account and made the decision to close it, withholding all of my funds and leaving me and my two young children—a six-month-old baby and a toddler—without any way to buy food, pay for heating, or keep our electricity on. I provided Monzo with every piece of documentation they requested, including proof of an incoming transaction from a well-established UK business and all related invoices, yet they have ignored everything. Instead, they’ve kept our money and left us in the dark without a word of explanation. I am horrified by how Monzo has treated us. After repeatedly explaining to them how serious our situation is and showing them proof that we have access to no other means or funds from elsewhere they took the unimaginable step of blocking my phone number entirely from being able to call them and cutting off any way for me to reach them via a call. No calls or messages ever became heated or escalated, I simply begged for help to get my children and me through this crisis. For Monzo to prevent me from even contacting them is heartless and cruel. No bank or financial institution blocks your phone number to ensure it’s harder and difficult for you to obtain your funds and should never treat a customer this way even if they have decided to terminate banking relationship our crime is that a uk business paid us and we provided everything they asked for immediately. This is not how a regulated financial institution should behave—it’s what you would expect from criminals who take your money and disappear, with no thought or care for the people they harm. I am at my breaking point. We are suffering without access to our own funds, and the stress is unbearable. Monzo has shown complete disregard for our well-being even tho stated plenty of times and begged for release of our funds and made them aware on numerous occasions about the young children,Their actions are unethical, unprofessional, and shockingly inhumane. Reviewed on: 7th November 2024

Monzo has become an essential part of my life

I've been a Monzo customer for 5 years now and it has become an essential part of my life. From sorting my salary into pots, to the Flex credit card, to checking my credit score and even investing, it offers everything I want from a bank. I recommend it to everyone I know, both for how easy it is to use and also how more people I know being on it enhances my experience through being able to split purchases or meals out easily. Whenever I've had a problem with my account I've been able to use their in-app support chat to resolve it very quickly and their software updates only continue to make the experience better. Reviewed on: 17th April 2024

Booming bank

Been with them from the get go and love it Reviewed on: 17th April 2024

Monzo is convenient

Monzo is not a complex banking facility it is convenient and easy to use. I usually send money internationally and it arrives quick to the international accounts. I have referred a friend to it before and she loves it just as much Reviewed on: 16th April 2024

Great features, awesome experience.

Great features, awesome experience. The app is awesome, and makes other banks feel really old in comparison. Reviewed on: 16th April 2024

Monzo make it easy to bank with them.

Monzo make it easy to bank with them. The app is clear and easy to use. I also love the way they communicate with their customers. Reviewed on: 16th April 2024

I really enjoy monzo.

I really enjoy monzo. It’s app is very user friendly Reviewed on: 16th April 2024

I had good experience with Monzo

I had good experience with Monzo Reviewed on: 16th April 2024

Effortless banking

Monzo are at the forefront of online banking and place the customer at the centre of what they do. The best bit, they pass on interest rates to their customers! Reviewed on: 16th April 2024

amazing experience

I’ve had an amazing experience so far with no problems Reviewed on: 16th April 2024

Brilliant

Had to get a new bank account while on holiday due to issues with my bank. Monzo was so easy to set up, their app is so easy to use, their customer service is great and I have literally no complaints! Reviewed on: 16th April 2024

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