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MORE THAN: Home Insurance reviews

Name: Home Insurance
Rating: 2.72 (118 reviews)

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2.47

Based on 118 reviews, last reviewed 14th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

12%

48%

Latest highest rating:

4

The Claim Process They did accept a claim and pay out, but I had to do the chasing and keep checking that things were progressing as promised. The people I spoke to on ... Read more Reviewed on: 14th October 2024

Latest lowest rating:

1

Avoid like the plague! Avoid like the plague! Once they have your money they just walk away from any claim, i.e. they outsource this crucial part of their business to a thi... Read more Reviewed on: 10th October 2024

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About this product

Although not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a challenge. We collect MORE THAN home insurance reviews to provide you with valuable insight into the provider.

MORE THAN offers buildings cover, contents cover and a combined policy with both. You can choose between Primary cover and Upgraded cover depending on your needs. Make your policy even more secure with a variety of add-ons. These include personal money cover for when you’re out and about, bicycle cover, accidental damage cover and more.

Finding the right home insurance policy is important, but finding a reputable provider is also key to success. Learn what genuine policyholders have to say by reading our MORE THAN home insurance reviews. See how satisfied customers were with their Primary policies as well as those who chose an Upgraded policy. Learn how well MORE THAN serves its customers to decide if it's the right provider for you.

Have you had a home insurance policy with MORE THAN? Did you take out a buildings, contents or combined policy and did you opt for Primary or Upgraded cover? How satisfied were you with your choice, and would you say that your premium was reasonably priced? What made you choose MORE THAN as a provider, and would you renew your policy? Did you need to make a claim, and if so, how well was it handled?

Write an honest MORE THAN home insurance review today. Together, we can help people like you make better decisions.

MORE THAN Home Insurance reviews (118)

Review of the MORE THAN, Home Insurance:

Avoid like the plague

I chose More Than because they were cheap. You get what you pay for it seems. We had a boiler problem, they sent someone who couldn't fix boilers, he wasnt certified and said that he couldn't even open it to look at it. They couldn't send anybody else until the next day- so 24 hours without heat or hot water. THe guy never turned up. I waited all day and night, phoned them and they said he was on his way, then he was delayed, then he got lost, then he wasn't coming until the next day, 48 hours without heat or water. Exactly the same story the next day- like it came from a script. 72 hours without heat or hot water. Eventually it took two weeks, and was only resolved when I hired my own plumber to fix it. Reviewed on: 24th December 2016

The Claim Process

They did accept a claim and pay out, but I had to do the chasing and keep checking that things were progressing as promised. The people I spoke to on the phone were friendly and helpful. Reviewed on: 14th October 2024

Avoid like the plague!

Avoid like the plague! Once they have your money they just walk away from any claim, i.e. they outsource this crucial part of their business to a third party called BVS. BVS is meant to validate a claim but instead off addressing the claim they are only interested in under cutting the claim. Also the reviews on this company are horrendous. I will be reporting both companies to the insurance ombudsman as well as writing to Which the consumer champion. If you find yourself having to make a claim ensure you get everything in writing or else you will find yourself in the situation he said she said. Reviewed on: 10th October 2024

Excellent claim service

When I had to make a buildings ins claim. They were very helpful, Prompt in responding kept me informed constantly , I had the claim settlement before the work was completed. Very easy service and customer service reps excellent Reviewed on: 4th September 2024

storm damage, claim rejected. awful person.

my roof tiles blew off in a storm, and broke my skylight around £2000 worth of damage. they sent a surveyor who was an arrogant awful person. the claim was rejected blaming my roof. it was a STORM, whats the point in house insurance? i hate his guts. he also didn't follow procedure and no one told me it had been rejected until i called up weeks later. also, it still classed as a claim. Reviewed on: 24th January 2024

Completely pointless and causes more stress and delays

It's been 4 days since we reported a leak and we've still had no help whatsoever. They sent round one person who was a gas engineer not a plumber so had no idea what he was looking at and left without doing anything. We've now been told there's nothing more they can do (they've done nothing) and we're not covered as it's a hot water tank leak and they don't cover them. The wording of the policy is 'We will cover up to £1,000 for our approved tradesperson to resolve emergency situations in your home. This includes: Loss of your home’s main heating and/or hot water due to failure or breakdown.' Nothing in there about hot water tanks. This has caused so much stress, I've spent hours on hold (always at our cost) or talking to different people but no one has actually come round to stop the leak or provide any advice other than essentially 'get your own plumber and pay for it yourself'. Oh and it's STILL LEAKING 4 days after we reported it! Water pouring down the wall and the joists under the tank soaking wet. 4 days of calls and waiting and now we're back at square one. Reviewed on: 12th December 2023

Waste of space insurance

Sales advise I have house insurance and supplied me with documentation. Claims say I don't and ceased in 2022. When I say u are taking direct debits from my bank account claims say we will refund you with payments to us u have no insurance Reviewed on: 14th September 2023

Customer service at its best

Uses local trades and the big names for immediate response to emergency issues Reviewed on: 22nd August 2023

Ignored all contact

Once my contract had ended they constantly spammed me about a policy I did not have. When I asked them why, they could not be bothered to reply. They obviously do not care about customers or former customers. Be very cautious. Reviewed on: 18th July 2023

Awful dont bother with more than pet insurance

Awful insurer for pets, please don’t bother with them, makes everything challenging for the vets, they stuck a 10% excess on top which I didn’t know about; now I’m stuck unfortunately. They disputed my first ever claim, for no reason, vets wouldn’t lie and are now disputing again. My dog had luxating patella diagnosed several months into having her, she’s now had an operation to repair and they are now querying again about the operation. Will never use this company ever again for anything I need insurance for! Reviewed on: 10th July 2023

Shocking Service

Promise the earth to get you to sign up been with them 11 years without making a claim We had a problem with a blocked stack pipe on bank holiday Monday we are considered vulnerable phoned them said they would get there engineers out Came back at 4.15pm to tell us to find someone to help We straightaway phoned Dyno Rod too late tonight but would be with us fist thing Tuesday Morning Why MoreThen did not do that straight away I have no idea Now told to email and send copy of invoice to [email protected] They whoever they are have blocked our email Sorry but this is not the service I expect to receive HAPPY TO TAKE YOUR MONEY BUT NOT SO GOOD IN SQUARING UP Reviewed on: 2nd June 2023

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