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MORE THAN: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.66 (111 reviews)

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2.36

Based on 111 reviews, last reviewed 22nd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

I have a little dog Poppy who is now 13 so has ongoi... I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her leg ,More Than have paid v... Read more Reviewed on: 22nd August 2024

Latest lowest rating:

1

Steer clear of these rip off merchants My dog went in for an operation we were quoted £1100 for the operation to remove the lump and have the lump tested for cancer, we paid the 20% excess ... Read more Reviewed on: 23rd May 2024

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About this product

Before taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet owners just like you, to help you understand what life as a MORE THAN customer is really like.

MORE THAN offers insurance policies for both cats and dogs, with a multi-pet discount available. Choose your level of cover, with Accident only, Basic, Classic or Premier levels of cover. All policies can benefit from a 24/7 vet helpline.

MORE THAN is one of the most popular providers on the market, with a policy sold every two minutes. But with four different levels of cover, specialist insurance for different animals, as well as options like multi-pet insurance to consider, it can be helpful to take other people’s experiences into account.

If you’re considering MORE THAN as your new pet insurance provider, find out what genuine policyholders have to say. Discover what animal customers have insured with MORE THAN and which level of cover they chose. Learn about MORE THAN’s customer service and claims process. Find out if customers would renew their policies with the provider. All of this and more can be found in our MORE THAN pet insurance reviews.

Have you had a pet insurance policy with MORE THAN? Leave a review to help other pet owners find the right policy for them and their pets. Tell us which policy you opted for and how satisfied you have been with the level of cover. Did you find that your premium was a reasonable cost for the level of cover you received? Have you used the 24/7 helpline, and was the service useful? Would you recommend the provider to family and friends? Whether good or bad, write a MORE THAN pet insurance review today.

MORE THAN Pet Insurance reviews (111)

Review of the MORE THAN, Pet Insurance:

Awful customer service

We bought a pet insurance for a friend who adopted our cat. We asked to post the policy details to the friend who is in her 80s. We chased for weeks and despite confirming the address and name of the policy holder they “refused to post the papers for privacy reasons”. Never dealt with a team with such a lack of understanding what privacy means. We never asked to disclose any personal information and only asked to send some papers to the policy holder whose address and name was on the policy. Only when we made a formal complaint the poorly trained employees finally agreed to post the necessary documents to the policy holder. Reviewed on: 2nd February 2024

Morally reprehensible

I'll keep it brief. They're quite happy to accept your hard earned cash, year after year. But when the time comes and you have to make a claim, they concoct some cock & bull nonsense as to why it isn't covered. 3 times in 18 months (2 dogs) we tried to claim for different things and none of them were covered, leaving us with a £4k vet bill. Simply not to be trusted. Reviewed on: 5th August 2022

Beware of price increases at renewal

More than offer 2 policies - an annual policy and a life time policy. The life time policy means that if your pet requires ongoing treatment for an ongoing condition over several years you can claim year after year and you pay extra per month for this type of policy. What they don’t tell you is that is that if they are aware you will be claiming year after year they estimate what the vets bills will be and add that to your premiums at renewal. The price of my policy has jumped by over £500 in two years because my dog requires an antihistamine for a skin condition. And because he now has this condition I am restricted to staying with morethan which means they can increase the price by as much as they want knowing my options are limited. When I challenged them on the price increase they tried to say my Vet was the most expensive in the UK!! Reviewed on: 11th May 2022

Totally Useless Avoid !

I have been a loyal customer for many years and never made a claim on my pet insurance. Today I called More Than to try and reduce my 2 pet springer policies by combining into one. The representative was useless to say the least and had no idea what she was doing. She could not grasp the idea of what I was trying to do. In total I pay over £600 per year for the 2 dogs. Yet go online and do a quote for both and it comes down to less than £300 as a new customer. I really would avoid these people, god knows how they would perform if I had to make a claim!! Reviewed on: 22nd April 2022

9 years insured, no claims and will not pay

Until this year we have had no problems, in the beginning of the year our dog had a cyst on her lower eye lid. We had it operated on and then claimed. More Than Reply..as we had renewed our policy online we fell under the 14 days clause...£600 not covered. 2nd incident. So our dog has come out in hotspots which are due to allergies. I had blood tests done, sent to America for results. Vaccination available. Obviously I booked it and paid for in advance as our vet tells me that her dog has had the same and her insurance has paid out. More than reply. Not covered. £700 Thank you More Than for nothing. 9 years no claims. No payout. That's loyalty. Not! Didn't even inform me. Had to chase up myself. Reviewed on: 13th April 2022

Rip off & tried to take two excess payments

They are the worst pet insurance , They took two excess payments for one illness I rang & rang them I had to involve the Ombudsman then they paid the excess back but they then paid the vets instead of me then I had to get it back off the vets ? they never respond back to you when you ring them they say they understand and will get back to you but they never do , now they have increased my policy for my dog by £70 month what a rip off I will never insure any future pet car or house with them again avoid them like the plague Reviewed on: 6th April 2022

High Premiums but worth it when I needed to claim

I've been with MoreThan Pet insurance for several years, my dog is now 11 years old and I was concerned at the increase in premiums at renewal as she gets older. This year I needed to claim over £1000 of vet bills, and I must say I am very impressed with the ease and speed of the claim, and received my payout, minus the 20% excess very quickly indeed. Don't make the mistake of cancelling and renewing to get a better price each year, or you may not be covered for any illnesses that were present before the renewal date, in other words keep the same policy ticking over each year. Reviewed on: 4th February 2022

dental /cancer

our dog had dental work carried out ,and after a few weeks started to lose weight fast . it turned out the dental work wasnt the problem it was the cancer . the dog was put to sleep . we forwarded the bill to more than , as we were paying 120.00 per month . never made a claim ever . the dog was 13 years old . a week or so later we got a letter back we are not paying you over 1500.00 was the bill we were left with . totally crap company . avoid at all costs . they say there looking into it but after 9 days still nothing . avoid avoid avoid . a british company at its best ................ Reviewed on: 24th November 2021

AVOID THIS COMPANY

Premiums will start out low. However if your pet develops any condition they will price you’re premiums to recover costs. I have a 3 year old Lhasa who has always been insured with MT. FIRST years premium was £28 pm (£336) Per yearHe was diagnosed half way through first year with hip dysplasia. Second years monthly payments £80.63 pm £967.56 for the year. Just got renewal £142 pm so £1700 for year. DISGUSTING ABSOLUTELY DISGUSTING. They cannot justify these prices Reviewed on: 12th November 2021

ongoing conditions

buyer beware-- my dog suffers from incontinence which is ongoing controlled by propalin but at each renewal they start the year again so cost never reaches the excess so more than never pays, this is a rip-off Reviewed on: 10th November 2021

Transparent, helpful and empathetic

Having just submitted my first ever pet insurance claim, I've had a few challenges with my vets (administrative), but More Than have been outstanding. The two occasions I called (one to find out what the heck to do and the second to check they'd received the forms correctly given the challenges I'd had with the admin at the vets) the customer service I received was empathetic, supportive, honest, transparent and very helpful. Despite the pandemic and the inevitable delays this could cause, my calls were answered quickly, and my claim processed in a good time. Obviously I am nervous about what this claim will do to my premium, but I appreciate the quality of the support I've received very much indeed. Reviewed on: 31st July 2021

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