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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.33 (252 reviews)

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4.32

Based on 252 reviews, last reviewed 13th Feb 2025

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

21%

Latest highest rating:

5

Simple, easy to use app and account. Simple, easy to use app and account. Reviewed on: 13th February 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (252)

Review of the Nationwide, FlexDirect:

Good if you don't need a branch

I opened a FlexDirect account as it got interest without charges. Manage it through the app or online as intended. Never been into a branch or called to discuss it. Interest rates wiped out with the pandemic and sadly still there even though things are more 'back to normal' Reviewed on: 2nd February 2023

Not paid £200 switch bonus.

Shocking customer service. Not received £200 switch bonus.sent all round the house's.have called in the financial ombudsman to resolve.not good when you have joined in good faith Reviewed on: 15th November 2022

The bank account that won't let you send money

Never wanted to go back to this bank but wanted the £200 switch. Have to use a card reader every single time I try to pay anyone (even if I've paid them before) which is completely impractical. Rang nationwide, they won't help, and still haven't even sent me a card reader yet and it's been weeks. They won't even transfer the amounts I want over the phone when I call up. So I literally can't even send anyone money. Which is the main thing you need a bank account for... person I just off the phone to had no solution for me. I can't wait to change banks back again, only just changed and already having terrible experiences. Now stuck unable to pay rent and one very angry landlord. Cheers nationwide! Reviewed on: 15th November 2022

Great Account

Love the extra's and app is very easy to use Reviewed on: 27th September 2022

Top building society

Easy to deal with and offer wide range of products Reviewed on: 13th September 2022

Best on the high street

I have been a customer of Nationwide BS for over 20 years. They have always provided great customer service, good value policies [mortgage or loans] and reliable banking. Reviewed on: 18th August 2022

Best bank

I have been with Nationwide for about twenty years and have never wished to change to anyone else. I feel they serve my best interests - financially and as an advisory service. Reviewed on: 8th July 2022

Worst bank I have every come across.

Weeks ago a member of their staff cancelled our debit cards by mistake. THEIR MISTAKE. Eventually, they sent the replacements but they didn't turn up, so they have now ordered some more replacement cards. This has been going on for weeks and all the time we have no access to a cashpoint, we can't buy anything from a shop or anything online. Do they care? They say they are sorry but do nothing. AVOID. Their customer service is a joke. Reviewed on: 21st April 2022

Bad customer service

I went on the chat, and they couldn’t help me they said I had to phone in, after waiting 20 mins I got though and explained my issue they said they couldn’t help so I had to wait another 30 mins for the next department who then said they couldn’t help and I have to be transferred to the team I was speaking to at the start, I told him not to transfer me so he checked with his boss and said they couldn’t help with my arranged overdraft interest as my reasoning wasn’t excepted. A very long wait for no help and no advice Reviewed on: 4th April 2022

Ticks all boxes

Everything is easy; security, transactions, fast pay, paying people with secure confidence. Couldn't ask for more! Reviewed on: 3rd April 2022

Great banking app

Our banking is now so much easier with the Nationwide FlexDirect app. Reviewed on: 29th March 2022

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