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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.4 (298 reviews)

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4.49

Based on 298 reviews, last reviewed 21st Jun 2025

62% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

20%

Latest highest rating:

5

Excellent all round Extremely good customer service and the fairer share bonus rewards loyalty. Reviewed on: 21st June 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (298)

Good extras

Account is good value for money with loads of extras Reviewed on: 30th June 2017

5% pa interest

Make roughly £100 per annun on keeping balance of £2000 on flexdirect account in period of two years with Nationwide. Straighforward online register, proof of identity in your nearest branch and you are good to go. Reviewed on: 30th April 2017

Fantastic building society

Great company, always so helpful on the phone when needed despite FlexDirect being an online account, internet banking so easy to use. Reviewed on: 27th April 2017

Flexdirect

Good incentive to join but would like rate to last longer or a better rate constantly. Reviewed on: 2nd March 2017

Friendly and helpful staff

I think the Flex direct scores on its 5% interest for the first year. It is also possible to open a linked regular saver and add £500 a month for a year for a further 5% interest. Reviewed on: 1st March 2017

Very good service. Insurance company excellent to work with.

Very good Internet banking excellent products.. very happy customer Reviewed on: 12th February 2017

5% interest on balances up to £2,500.

Online banking easy to use. Great interest rates. Can transfer money between accounts. Reviewed on: 12th February 2017

great people, picky processes

On the whole, my experience with Nationwide has been excellent. I use the local branch, and have used teleconferencing within the branch to complete applications managed by head office. However there are still a few processes that rely on printed forms collected at branch and sent to head office, and on several occasions I have had forms returned as I had been given the wrong one for the action I had wanted to complete. Branch staff are very friendly and I get the sense that they enjoy working for the company. I also think of Nationwide as a bank that will engage with customers as people, rather than purely focusing on profit. This is as a result of comparing products with other providers. Reviewed on: 12th February 2017

Easy switch of current account

Easy and swift set up of new online current account with the switch of my old account processed within 7 days. Reviewed on: 9th February 2017

Fantastic savings interest rate.

Fantastic savings rate, easy to access and the app is very accessible. Tools like impulse save are great for saving spare cash. Reviewed on: 6th February 2017

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