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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.37 (277 reviews)

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4.41

Based on 277 reviews, last reviewed 9th Apr 2025

1150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

20%

Latest highest rating:

5

I have moved banks several times to get the sign up... I have moved banks several times to get the sign up bonus but I haven't moved from Nationwide because the service is so good and the app does everythi... Read more Reviewed on: 9th April 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (277)

GOOD RATE

A great interest rate for a current account although sadly only for 1 year. branch staff are knowledgeable and friendly and I have never had any problems Reviewed on: 24th December 2015

great interest rate

easy account to open and also pays a great interest rate of 5% though only on £2500 and only for 1 year Reviewed on: 24th December 2015

Great little account

Had this account for almost 15 years, no frills, does the job. Reviewed on: 20th November 2015

On my side

Agree with much that has been said on here. Good card with good customer service in branch. Reviewed on: 8th September 2015

A good account with great interst rate

Paying 5% interest on balances of up to £2500 for 12 months this is a great account. You do need to deposit £1000 a month into the account but it doesn't have to stay there, you can withdraw it the next day and put into another account earning more interest for you. Reviewed on: 27th August 2015

Good interest but only up to £2k

This is a good bank account to use if your balance is usually below £2,000, as it offers a great interest rate of 5%. It would be even better if the interest threshold was higher - like the Club Lloyds account which offers 4% on balances up to £5,000, or Santander 123 which offers 3% on up to £20,000. Overall, I have been happy with the account. Reviewed on: 26th August 2015

Fantastic building society

I have been with Nationwide for many years, on and off, but have only started using them as my main bank account in the past year. I recently upgraded to the FlexDirect account online, and this was very easy to do. The website made it very clear what was happening at every stage and my application was approved almost instantly. The amount of emails from Nationwide regarding my account is just right, and staff are always very friendly and helpful when I have a query in branch. Highly recommended. Reviewed on: 25th August 2015

Excellent service and interest rate.

I was informed by Nationwide about their new Flex Direct current account, and decided to switch from our standard Nationwide Flex current account. The interest rate of 5% is available for one year, and after this reverts to 1%, compared to the current account which we already had, which gives no interest. To receive these rates customer have to pay into the account at least £1000 per month. There is no monthly charge for having this account, unlike some other financial institutions who charge for the privilege! The switch went through very quickly with no problems, and the account is available to view through Nationwide online banking. Transfers can be made, direct debits and all aspects of banking can be carried out online. Nationwide's online banking system is second to none. Customers are also entitled to a contacts banking card. One minor problem was that when we had a cheque to pay in at the branch, Flex Direct customers are expected to do this through Nationwide's terminal in branch, rather than hand to an assistant along with your bank card. However, someone showed us how to use and it proved quite easy. We have held this account more than a year now and the interest rate has reverted to 1%, which is less than some other banks are offering at present, for example, Santander's 123 account, which offers 3%. However, we are happy with the account and pleased that we are receiving interest on our every day transactions. Reviewed on: 9th August 2015

Fully recommended

My review is mainly about the service I have received from Nationwide. It's always great to have FRIENDLY and PERSONABLE staff when you need to have a conversation about your banking arrangements. Reviewed on: 8th July 2015

Easy switch over

Found it easy to switch my bank account over, and am happy with the product so far. Reviewed on: 10th May 2015

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