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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.39 (299 reviews)

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4.45

Based on 299 reviews, last reviewed 8th Aug 2025

73% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

68%

20%

Latest highest rating:

5

Excellent all round Extremely good customer service and the fairer share bonus rewards loyalty. Reviewed on: 21st June 2025

Latest lowest rating:

1

this bank is lie and cost u more fees and charge they charge fees without knowing customer and they lie every where to incress customer when you ask for help they don,t help you and cost you more wit... Read more Reviewed on: 8th August 2025

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (299)

Fantastic savings interest rate.

Fantastic savings rate, easy to access and the app is very accessible. Tools like impulse save are great for saving spare cash. Reviewed on: 6th February 2017

Very happy

I have been with the Nationwide for a few years now now and they always offer new accounts, ideas etc which is great. Great 5% rate on a current account for 12 months is a good offer that I accepted gratefully. Reviewed on: 5th February 2017

Online Banking

Straightforward internet banking. Happy with customer service Reviewed on: 5th February 2017

Long term customer, no major issues

I have held a Nationwide Current Account for nearly 13 years and would not consider going back to the major banks. Customer service is usually good and there has always been a willingness to resolve any problems promptly. I only wish I could get more people to switch so I could claim the £100 ;-) Reviewed on: 1st February 2017

No problems

Have been with Nationwide for years, do not get hassled like others do in banks. Great online banking system and friendly staff in branches. Reviewed on: 20th January 2017

Fantastic Service

I still do my banking face to face, the staff are pleased to see you, pleasant and efficient. They also have knowledge of their products and what is suitable for me. They do not push sales and so encourage brand loyalty in their customers. Reviewed on: 13th January 2017

Five star interest rate

Super savings account with 5 % interest but only on a maximum deposit of £2500 with total yearly interest of £125 earned. Only slight downside is that the headline interest rate of 5% lasts for one year only. So on opening anniversary you have to close the account and re-open a new one to continue getting 5% and importantly this needs to be either single/joint to joint/single in order to meet qualifying terms Reviewed on: 24th December 2016

Overall a good bank to deal with

Any contact I have had on the telephone has been positive. The only gripe I have had is that the cashier at a branch wouldn't accept a cheque over the counter, I had to use the machine. The machine had ran out of envelopes so I had to go back in to the branch. It was just a pain for something that should have been so simple. Reviewed on: 27th November 2016

DO NOT USE

Do not risk your money. Nationwide treat customers with absolutely no respect, have no customer complaints department, and pass everything to the ombudsman as it is easier than dealing with it. They incorrectly removed the agreed 5% interest rate from my accounts with no warning - paying only 1% despite sending documents stating the accounts would each earn 5%. I complained by phone, by going into branch, and via their online customer service team (twice). I was told the rate should be 5% but no one corrected it. The online complaints team completely ignored me and did not even send an acknowledgment. I was shocked and appalled by this, so I persisted. It took months of continued complaining for them even to look at the issue, and the people who dealt with it do not deserve their jobs - initially they sent their final offer letter and told me to contact the ombudsman. I persisted as they had not even opened an investigation and found the ridiculously named customer excellence department - could not write an email - did not investigate what had happened - did not review my complaint - treated me in a completely disrespectful way, and - made no apology for their error or handling of the complaint It is amazing they are still in business, but I only knew they had reduced my interest rate when I checked my online account. Others may not check. There are many other banks that treat customers fairly and with respect so I urge you to use them instead. Reviewed on: 21st November 2016

Easiest Current Account I've Used

Switched to Nationwide just over a year ago & wished I had done this sooner. I have total control of my money via their app / online platform (this includes my Current Account, Savings & Credit Card); something I've never had with previous banks Reviewed on: 3rd November 2016

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