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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.32 (249 reviews)

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4.29

Based on 249 reviews, last reviewed 17th Jan 2025

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

21%

Latest highest rating:

5

Trusted bank with an ethical mindset Nationwide is a trusted bank. I switched away from Nationwide a few years ago to take advantage of a switching bonus but I regretted doing it as Natio... Read more Reviewed on: 17th January 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (249)

Review of the Nationwide, FlexDirect:

Excellent service and interest rate.

I was informed by Nationwide about their new Flex Direct current account, and decided to switch from our standard Nationwide Flex current account. The interest rate of 5% is available for one year, and after this reverts to 1%, compared to the current account which we already had, which gives no interest. To receive these rates customer have to pay into the account at least £1000 per month. There is no monthly charge for having this account, unlike some other financial institutions who charge for the privilege! The switch went through very quickly with no problems, and the account is available to view through Nationwide online banking. Transfers can be made, direct debits and all aspects of banking can be carried out online. Nationwide's online banking system is second to none. Customers are also entitled to a contacts banking card. One minor problem was that when we had a cheque to pay in at the branch, Flex Direct customers are expected to do this through Nationwide's terminal in branch, rather than hand to an assistant along with your bank card. However, someone showed us how to use and it proved quite easy. We have held this account more than a year now and the interest rate has reverted to 1%, which is less than some other banks are offering at present, for example, Santander's 123 account, which offers 3%. However, we are happy with the account and pleased that we are receiving interest on our every day transactions. Reviewed on: 9th August 2015

Good if you don't need a branch

I opened a FlexDirect account as it got interest without charges. Manage it through the app or online as intended. Never been into a branch or called to discuss it. Interest rates wiped out with the pandemic and sadly still there even though things are more 'back to normal' Reviewed on: 2nd February 2023

Honest banking

Run for benefit of members not shareholders. No investment in fossil fuels, so feels more ethical. Reviewed on: 2nd February 2023

Great and easy account

Very easy to use app and excellent welcome bonus, would definetely recommend. Reviewed on: 1st February 2023

Trustworthy banking

Nationwide and its customer service have not disappointed. Their products have helped me save quite a bit over the years. Very good rates! Reviewed on: 1st February 2023

Easy

Been with the bank for many many years never had a problem Reviewed on: 14th January 2023

Good app, great customer service

Really pleased with moving to Nationwide Reviewed on: 13th January 2023

Good move

We moved our banking here last year and are pleased. Reviewed on: 12th January 2023

New Account

I just opened a new account and it was done efficiently and easily. I had no problems at all and it's great to be with a Building Society. Reviewed on: 10th January 2023

Not paid £200 switch bonus.

Shocking customer service. Not received £200 switch bonus.sent all round the house's.have called in the financial ombudsman to resolve.not good when you have joined in good faith Reviewed on: 15th November 2022

The bank account that won't let you send money

Never wanted to go back to this bank but wanted the £200 switch. Have to use a card reader every single time I try to pay anyone (even if I've paid them before) which is completely impractical. Rang nationwide, they won't help, and still haven't even sent me a card reader yet and it's been weeks. They won't even transfer the amounts I want over the phone when I call up. So I literally can't even send anyone money. Which is the main thing you need a bank account for... person I just off the phone to had no solution for me. I can't wait to change banks back again, only just changed and already having terrible experiences. Now stuck unable to pay rent and one very angry landlord. Cheers nationwide! Reviewed on: 15th November 2022

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