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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.45 (331 reviews)

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4.57

Based on 331 reviews, last reviewed 15th Feb 2026

3000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

20%

Latest highest rating:

4

Nationwide uses ai to flag suspicious transactions. Nationwide uses ai to flag suspicious transactions. This leads to a mandatory account freeze for two weeks while the transaction is verified as honest... Read more Reviewed on: 15th February 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (331)

Good interest rates for things like regular savers,...

Good interest rates for things like regular savers, and the fair share payment is a nice treat that makes it feel different than your average bank. Reviewed on: 26th February 2025

not too bad

The current account is ok - interest rate is now bad . I cannot be bothered to change banks Reviewed on: 26th February 2025

Good but room for improvement.

Good customer service both online and in lots of branches. Savings rates could do better. Also problems with an ISA transfer recently but finally sorted out. Reviewed on: 26th February 2025

All depaermenta good.

All depaermenta good. Easy to use website. Easy to contact if a problem or plenty of high street shops. Any problems sorted quickly Reviewed on: 26th February 2025

Easy to manage account online

Easy to manage account online although currently unable to pay in cheques using the app. Handy to have local branch as most banks have now closed their branches Reviewed on: 26th February 2025

If Carlsberg did banking...

So simple to move accounts. They kept me fully informed at all times. It integrates fully with my financial management system (Moneyhub). They have branches with real people who know what they are doing, and don't ask you to wait 5 weeks for an appointment. The statements are easy to find and use. I couldn't find a single fault, and they rewarded me for the move. Reviewed on: 26th February 2025

Still a mutual

Good customer service. Nationwide is still customer owned. One had £100 twice due to this. Best of all it retains high street branches which is important to many. Reviewed on: 26th February 2025

Never had any issues

Banked with them for years and never had any issues the internet banking is very easy to Navigate Reviewed on: 26th February 2025

Great company who properly rewards their customers.

Great company who properly rewards their customers. Continued excellent service Reviewed on: 26th February 2025

Good current account switch service offer as a great...

Good current account switch service offer as a great incentive to switch to nationwide. Easy to use app and easy to sign up to the flex direct account. Overall great current account and would recommend to anyone Reviewed on: 26th February 2025

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