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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.95 (309 reviews)

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3.94

Based on 309 reviews, last reviewed 13th Mar 2025

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

The best bank on my experience so far So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (309)

Review of the Nationwide, FlexPlus:

Nationwide current account

Nationwide have a good selection of current accounts, online app works well. Reviewed on: 15th February 2024

Breakdown recovery

Broke down at 20.40 in urban area but not close to any facilities. Edgertons Breakdown arrived at 23.00. On arrival man arrived and said "oh I know what's wrong with this, it's the battery" which he thought was in the boot, but it wasn't, it's under the bonnet. Then he said it was the alternator, then he changed his mind, it was the DPF and said "it's ridiculous " 'I can't fix this, will call you a recovery" However, he DIDN'T call a recovery vehicle but registered the job as completed and left us at 23.45 waiting. Phoned helpline again, operative told us he had signed the job off as completed. She called emergency truck and we got home at 02.15 (basically waited six hours to get home, ten miles away).I do wonder if this company get paid more for arriving after 2300 hours and a bonus for saying they have fixed the problem!!! My Mum has the same cover, she is 78 years old, I dread to think of her being subjected to this (lack of) service!!!!!! Reviewed on: 25th May 2022

Rubbish travel insurance

Have been flex plus customers for many many years. Twice have tried to claim on travel insurance and both times have been rejected, even after being told initially that we would be covered. We will now close our account, waste of £13 per month. Reviewed on: 28th April 2022

Poor service, in fact no service

Been trying since 4.3.22 to sort a refund pushed from pillar to post, promised call backs, today 22.3.22 and still on the phone being messed around. Reviewed on: 22nd March 2022

ignored my problem when I was abroad

I had an accident when I was abroad, they didn’t support me despite I provided evidence, they offered non financial support, don’t rely on Nationwide insurance Reviewed on: 18th March 2022

Perfect

Everything you want and need in a bank. Great products, great service, great app. Nothing to improve! Reviewed on: 11th March 2022

Excellent, easy service

They consistently provide excellent service with easy to access customer care Reviewed on: 11th March 2022

Useless company

I lost my phones and i tried to use my insurance, in the beginning they told me its gonna take 4 days and i was happy but after i send them the documents they told me there is no time limit for responding to your claim for lost!!!! So thats mean it may take month or more they replay back!?!?!?! Im looking to buy new phone.... Reviewed on: 3rd March 2022

Banking app quite annoying

Love the perks with this account and find it good value for money. However the need to have a machine to authorise a payment as low as £5 is annoying when out. Reviewed on: 2nd March 2022

Great service

I have banked with nationwide all my life since I was young when I had a children’s saving account. I decided to upgrade to the flex plus account as I wanted to benefit from the features of the account. I have had to use the breakdown cover a couple of times. They always provide a 5 star service. I wouldn’t take my finances anywhere else. Reviewed on: 1st March 2022

Great packaged account

Really great benefits with this account, easy app to manage your money and great service in branch Reviewed on: 27th January 2022

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