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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.96 (311 reviews)

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3.95

Based on 311 reviews, last reviewed 2nd Apr 2025

1000% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

flexible banking and great app Nationwide provides flexible banking and an app which is straightforward to use. Reviewed on: 2nd April 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (311)

Review of the Nationwide, FlexPlus:

Fantastic package

The travel and mobile phone and breakdown insurance that comes with the Flex Plus account is brilliant. Reviewed on: 13th July 2020

Competitive Travel Insurance Included

Despite having to pay for the account, the additional services make it well worthwhile and in particular the travel inurance is very competitive with dedicated insurance companies. Reviewed on: 26th February 2025

Service Quality

Service on line and by phone is excellent Reviewed on: 26th February 2025

Flexplus Account

Have been a Nationwide customer for many years and have always found them to be helpful and have a professional approach to customer service. In addition the Flexplus account offers good value for money. Reviewed on: 26th February 2025

A very good bank

Always helpful, polite quick to answer if you call them and always helpful in branch. Been with them a long time and never had any problems even when I was scammed they were quick to call me and get my money back. Reviewed on: 26th February 2025

Disappointing NW Flexplus Mobile Insurance Experience

I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’t needed to make a claim. However, when my son accidentally broke the back cover of his iPhone 12 Pro Max, I finally had to use the service. While the claim and approval process were straightforward, the experience quickly turned into a nightmare. The approved repairer, Pocket Geek TechRepair (managed by Assurant), replaced the original battery, which was at 78%, with a non-Apple-approved battery. This caused the phone to become unusable, constantly restarting. I had to visit the store three times to have the original battery reinstalled so the phone would work again. Additionally, they replaced the back cover with a counterfeit part. After paying a £75 excess fee and £13 monthly for five years, I was left with substandard, fake parts. When I raised the issue, the insurance provider claimed this was in line with their terms and conditions, which state that "readily available parts" can be used. However, I don’t believe this should mean counterfeit components. It feels like the provider interprets the T&Cs to suit their convenience, leaving customers with a poor-quality service. Reviewed on: 24th December 2024

Banking made easy

Found everything to be straightforward and beneficial. The app is excellent and feels very secure. Linked regular saver was good all in all couldn’t fault this account. Reviewed on: 5th December 2024

Branch Manager treats vulnerable customer badly

Wednesday 27th November 2024 Dear Debbie Crosbie CEO for Nationwide and Senior leadership team. I am raising this letter has matter urgency the way I was treated by David Belson senior Branch Manager today 27 Nov. 24 approximately 16.00 pm at the Coventry branch. He made my mental health worse today and the way he treated me also shocking. Background to this , today I phoned up nationwide over my account not been upgrade and information I received from my local branch yesterday also in respect of my upgrade not working. I phone up this morning to raise this and did say I pop into Coventry to speak with branch manager too. Up on this afternoon I pop in to above branch to speak with branch manager rob who was helpful at first and sorted my upgrade account and then was talking about the complaint also contracting nuearton branch also in respect of the other issue too. While speaking to rob he popped out to then a second manager called David Belson came in who seem over rude and not very supportive at first. The communication and themed turned very quickly he was sticking up for nationwide, he at one point turned round to me and said well if you accusing nationwide nationwide can he says you are at fault. He then started laying down the law and saying this how nationwide going to be dealing with your complaint not how I want it to be. In my view he came across really angry and rude and felt threated at one mine this when I started to recalled which I am allowed to do he asked me to level even when I done 0 wrong asking for his details and senior director details is allowed. He also told rob the branch manager not to speak by using hand method, he refused to let me write information down. He also called security too which totally joke. I was extremely shocked, and my mental health not been great now I had to take extra information too He caused the incident and the way he treated me also I am asking for someone urgent too call me including the area director David baker who David Belson refused to provide me. His unwanted comments and way he was has cause this . Its my view rob the branch manager well probably say different story that’s fine This well not be going away PS LIKE TOO ADD BEING BUILLED BY DAVID BELSON SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY Reviewed on: 28th November 2024

Beware Nationwide FlexPlus accounts

The travel insurance provider for Nationwide FlexPlus account has recently changed to Aviva. Fair play there is no supplement for over 70’s but the additional premiums you have to pay for medical conditions or extended trips (ie more than 31 days takes the cost through the roof. In my case by hundreds. I have just been notified the account cost will be going up to £18 per month from December 2024 adding a further £60 per year. If you are thinking of this account beware. I suggest you get some indicative premiums from Aviva before you commit. Reviewed on: 5th September 2024

Flex Plus account offers unbeatable value for money...

Flex Plus account offers unbeatable value for money in terms of the extras it gives as part of the package. As long as you agree to deposit £13 a month into the account you get free travel insurance, breakdown insurance and gadget insurance. These are not cut price packages that they offer for example the travel insurance covers you world wide and the breakdown insurance includes European cover. Older people or people with health conditions can still obtain cover at very reasonable prices and it covers the whole family. Reviewed on: 25th August 2024

The customer service providers are very efficient, u...

The customer service providers are very efficient, understanding and professional. They have a very friendly manner. Nationwide is always giving back. Reviewed on: 24th August 2024

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