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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 4.31 (367 reviews)

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4.31

Based on 367 reviews, last reviewed 4th Sep 2026

63% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

10%

20%

Latest highest rating:

5

The people there are always very friendly and helpfu... The people there are always very friendly and helpful and extremely experienced in the work they are carrying out Reviewed on: 21st August 2026

Latest lowest rating:

1

Avoid at all cost, still need a card reader from the... Avoid at all cost, still need a card reader from the 90s to make transfers and they never work always have a technical problem. Branch can’t make tran... Read more Reviewed on: 4th September 2026

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (367)

Flexplus is an excellent package

Flexplus is an excellent package if you need travel insurance, breakdown cover and mobile phone insurance. Staff in my local branch (Colchester) are always very helpful Reviewed on: 22nd January 2026

Great banking with Nationwide!

I’m pleased with the products supplied on the account, and appreciate the £100 goodwill payment they’ve made the last couple of years. Reviewed on: 22nd January 2026

The FlexPlus account is, in my view, great

The FlexPlus account is, in my view, great value for money, essentially for the insurance perks it offers for a competitive overall price. Being able to go abroad without worrying about travel insurance is always a plus. As is - especially with kids - a mobile phone insurance policy covering several devices (an excess does apply, however). Having breakdown cover on top makes this trio of included policies - with no-quibbles whatsoever (even though I have only claimed once) - makes it a no-brainer for a mere £18p/m. Yes, that premium has increased since I took out the account some 6/7 years ago, but arguably only in line with the level of inflation those individual products have experienced. In fact, I’ve recommended this account to others, such is my satisfaction with it, and the knowledge that I am banking with a mutual - rather than a faceless plc - gives added satisfaction! Oh and finally… great ads, too! Reviewed on: 22nd January 2026

Awful mobile phone insurance.

Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a screen replacement in town. But by using the insurance I'm without a phone for a week. Reviewed on: 29th December 2025

After years of paying for the FlexiPlus account for...

After years of paying for the FlexiPlus account for its gadget cover, I made a claim for my broken iPhone. The experience with the external insurance administrator was poor. They were unhelpful, offered no loan phone option, and expected me to mail my device—which holds all my confidential data—creating significant hassle and security anxiety. The hurdles in the claims process are disappointing and not what you expect after years of premiums. I've now cancelled FlexiPlus. My advice is to get gadget insurance elsewhere where you can get local, practical help. A real shame, as Nationwide's core banking services have always been great for me. Reviewed on: 23rd December 2025

Excellent

Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Have been with Nationwide for many years and they ar...

Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make everything easy. Had a potential scam and they kept me informed and solved the issue - traced the money and then solved the problem. I had a new card within a few days. Excellent Reviewed on: 13th June 2025

Good range of perks which are very easy to access wh...

Good range of perks which are very easy to access when needed. We have used the breakdown cover, joloday insurance and phone insurance and in all cases were more than satisfied. Reviewed on: 12th June 2025

Best account for Seniors

Best account for Seniors with travel insurance coverage Reviewed on: 12th June 2025

Let me down completely in my hour of need

After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on holiday in the northern hills of Spain. The operator was mostly interested in finding a get out clause from helping me, which he did, as my van is self converted as a camper van, so not covered it seems. I'm leaving. I can't stay with a company that looks for how not to help you when you're in your hour of need. Reviewed on: 27th May 2025

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