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Nationwide: Mortgages reviews

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4.37
Based on 185 reviews, last reviewed 15th Jul 2025
75% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
73%
See only 4 star reviews
11%
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5%
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1%
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10%

Latest highest rating:

4

Mortage. Mortage. I had a mortage from Nationwide. It was good. i just wish the interest rates were lower. Reviewed on: 15th July 2025
Jennifer S's avatar
Jennifer S

Latest lowest rating:

1

A Harsh Lesson in Discrimination Against Caregivers... A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after... Read more Reviewed on: 15th August 2024
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Ian G
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About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Mortgages reviews (185)

Excellent customer service

5
We had our own dedicated mortgage consultant from start to finish who answered all of our questions fully. The whole application process was easy, transparent and stress free. Reviewed on: 4th February 2020
Georgina Moody's avatar
Georgina Moody

Common sense approach

5
Recently renewed our mortgage, extremely good service. Reviewed on: 31st January 2020
Janice Ramage's avatar
Janice Ramage

Top notch mortgage provider - excellent staff

5
Going with Nationwide for our first ever mortgage was totally stress and pain-free. They were there to help with face to face questions and the product we selected feels like a fair and decent way to have financed our house purchase. The app is very helpful to see where we are and I feel a sense of trust in them as a building society with a new local branch on hand if needed. Excellent! Reviewed on: 28th January 2020
Felix M's avatar
Felix M

Dissatisfied with Branch service

1
I’ll keep it short. Have been with Nationwide for years: ISAs, Mortgages and accounts. After several attempts to talk to someone from the Kilmarnock or Irvine branched I gave up. Have subsequently moved to another another ended. Their loss, I also found some staff old fashioned in their values and views. Reviewed on: 19th January 2020
David's avatar
David

Great customer service

4
Always helpful, would recommend Reviewed on: 9th January 2020
Clara Bee's avatar
Clara Bee

Excellent thoughtful service

5
Excellent experience getting our first mortgage - loved the welcome pack! Reviewed on: 4th January 2020
Olivia dAlbertanson's avatar
Olivia dAlbertanson

Great service from Nationwide

5
I have been with Nationwide for about 10 years now and when its time to re-mortgage i always stay with them as the offer fantastic rates and a great customer service! Reviewed on: 28th December 2019
Rebecca King's avatar
Rebecca King

Mortgage

5
Have renewed our fixed rate mortgage with Nationwide and they had the best rates around and I cannot fault their customer service. Reviewed on: 1st December 2019
Hannah Polley's avatar
Hannah Polley

So easy and so low

5
Unbelievably easy process. Information on website very clear and easy to understand. A choice of products all at very competitive rates and application was very straightforward. Just a few clicks and I had a great new mortgage deal. Reviewed on: 30th November 2019
Stephen Hornby's avatar
Stephen Hornby

Excellent customer service

5
Been with Nationwide for over 10 years now. Always helpful whenever I call in regards to overpayment and rates. Once I was given the wrong info and charged for overpayent but this was refunded straight away with an apology. Great advice on the phone regarding mortgage renewing online as well and was given £100 for doing it online. Reviewed on: 26th November 2019
thecatwhisper's avatar
thecatwhisper

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