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Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.28 (198 reviews)

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4.28

Based on 198 reviews, last reviewed 5th Jul 2026

89% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

73%

11%

10%

Latest highest rating:

5

Nationwide mortgage was very easy to set up. Nationwide mortgage was very easy to set up. The steps were clearly defined and the process was quick. Mortgage rates are always competitive too. I wo... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

My dealings with Nationwide were very disappointing My dealings with Nationwide were disappointing and they offered poor value with what I felt were rather uninterested bank (building society) represent... Read more Reviewed on: 5th July 2026

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About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Mortgages reviews (198)

Reassurance with Nationwide

A reliable company with careful lending criteria which provides reassurance in your product (mortgage in my case) being right for you. They have a common sense approach which is very relatable in a sometimes confusing market in my opinion. Reviewed on: 12th July 2020

Easy to update mortgage deal online

Our mortgage deal was due to renew at the beginning of lockdown. I can not fault Nationwide’s online service. I was able to choose a new deal using their comparison tool via the banking app and renew there and then. Saved a lot of hassle at a stressful time. Reviewed on: 12th July 2020

slow and lose information

House sale almost fell through because Nationwide kept losing paperwork that I sent to them. Took 3 or 4 attempts to send things before they finally got them. I chose nationwide because at the time they were one of the only mortgage providers with whom you could apply online at a good rate. I ended up having to physically go into the bank for them to send my documents Reviewed on: 9th February 2020

Excellent customer service

We had our own dedicated mortgage consultant from start to finish who answered all of our questions fully. The whole application process was easy, transparent and stress free. Reviewed on: 4th February 2020

Common sense approach

Recently renewed our mortgage, extremely good service. Reviewed on: 31st January 2020

Top notch mortgage provider - excellent staff

Going with Nationwide for our first ever mortgage was totally stress and pain-free. They were there to help with face to face questions and the product we selected feels like a fair and decent way to have financed our house purchase. The app is very helpful to see where we are and I feel a sense of trust in them as a building society with a new local branch on hand if needed. Excellent! Reviewed on: 28th January 2020

Dissatisfied with Branch service

I’ll keep it short. Have been with Nationwide for years: ISAs, Mortgages and accounts. After several attempts to talk to someone from the Kilmarnock or Irvine branched I gave up. Have subsequently moved to another another ended. Their loss, I also found some staff old fashioned in their values and views. Reviewed on: 19th January 2020

Great customer service

Always helpful, would recommend Reviewed on: 9th January 2020

Excellent thoughtful service

Excellent experience getting our first mortgage - loved the welcome pack! Reviewed on: 4th January 2020

Great service from Nationwide

I have been with Nationwide for about 10 years now and when its time to re-mortgage i always stay with them as the offer fantastic rates and a great customer service! Reviewed on: 28th December 2019

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