Smart Money People Logo
Share this page
Link copied

Nationwide: FlexBasic reviews

View other Nationwide products
4.40
Based on 102 reviews, last reviewed 5th Sep 2024
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
67%
See only 4 star reviews
25%
See only 3 star reviews
1%
See only 2 star reviews
2%
See only 1 star reviews
5%

Latest highest rating:

5

Easy to use software. Easy to use software. Really helpful staff Reviewed on: 5th September 2024
Jamie p's avatar
Jamie p

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024
susieandles@googlemail.com's avatar
[email protected]
Read all reviews See your review

About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexBasic reviews (102)

Review of the Nationwide, FlexBasic:

simple to use

4
The card is placed in a card holder when you need to log on which is easy to use . As yet no problems Reviewed on: 13th August 2023
gwen's avatar
gwen

Easy to use software.

5
Easy to use software. Really helpful staff Reviewed on: 5th September 2024
Jamie p's avatar
Jamie p

Shocking customer service from Nationwide

1
I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request was a simple one, could I change £15 in notes into change to keep in my car for parking fees and supermarket trollies. The response from the cashier was to say in a very loud voice: no we can’t do that it’s money laundering! When I questioned this the retort was, again in a very loud voice, that is what a money launderer would say. This was not only very embarrassing but shows a shocking lack of understanding from the branch staff. This has put me off from ever using Nationwide again. Also my wife had a Nationwide current account but after the initial bonus period it offered so little she decided to change to a better offering from Chase. Reviewed on: 30th July 2024
susieandles@googlemail.com's avatar
[email protected]

I have been with this company since the very start a...

5
I have been with this company since the very start and the people are so friendly and advice given is so true as they treat you like a human being. Reviewed on: 24th May 2024
David Mudd's avatar
David Mudd

Excellent customer service

5
Been with this building society for over 10 years, every time I have used there customer service via telephone it has been brilliant, never had a bad issue with them Reviewed on: 21st February 2024
Kelly's avatar
Kelly

the worst bank i have used to be completely honest...

2
the worst bank i have used to be completely honest Reviewed on: 15th February 2024
Gabriel K's avatar
Gabriel K

Been with Nationwide for over 20 years

5
Very happy with nationwide. I have no intention of changing Reviewed on: 18th August 2023
Mr Tecwyn Hughes's avatar
Mr Tecwyn Hughes

Nationwide Cares

5
They always let me know when there is a new savings scheme or interest rate rise that will benefit me. I have a vote and a say in Nationwide. They have never let me down in over 20 years. Reviewed on: 31st July 2023
Laraine Clarke's avatar
Laraine Clarke

Recommend to family and friends

5
Reward you for having more than two accounts with them. Reviewed on: 19th June 2023
Amanda's avatar
Amanda

highly recommended!

5
Nationwide is a trusted financial institution. With Nationwide, I experience reliability, community, and comprehensive services. They offer a range of banking solutions, from current accounts to mortgages and investments. As a member-owned organization, Nationwide prioritizes the needs of its customers and operates with a strong sense of community. I can count on Nationwide for dependable banking services and a commitment to serving my financial needs. Reviewed on: 11th June 2023
Sunwin Madappat's avatar
Sunwin Madappat

simple to use

4
It is easy to use the card by putting it in the cardholder when logging in . Reviewed on: 2nd June 2023
gwen's avatar
gwen

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Nationwide has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill