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Review of the Nationwide, FlexBasic:

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Shocking customer service from Nationwide

I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request was a simple one, could I change £15 in notes into change to keep in my car for parking fees and supermarket trollies. The response from the cashier was to say in a very loud voice: no we can’t do that it’s money laundering! When I questioned this the retort was, again in a very loud voice, that is what a money launderer would say. This was not only very embarrassing but shows a shocking lack of understanding from the branch staff. This has put me off from ever using Nationwide again. Also my wife had a Nationwide current account but after the initial bonus period it offered so little she decided to change to a better offering from Chase. Reviewed on: 30th July 2024

Review of the Chase Bank, Savings:

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Excellent savings product

Instant access with a great rate and easy to use app. Just need a few more bells and whistles such as joint accounts. Reviewed on: 16th March 2023

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