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Nationwide: FlexBasic reviews

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4.57
Based on 114 reviews, last reviewed 2nd Jul 2025
29% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
71%
See only 4 star reviews
22%
See only 3 star reviews
1%
See only 2 star reviews
2%
See only 1 star reviews
4%

Latest highest rating:

5

My auntie recommended Nationwide to me and I switche... My auntie recommended Nationwide to me and I switched up, it’s been two months now and I’m finding em more reliable. Reviewed on: 2nd July 2025
Prashel K's avatar
Prashel K

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024
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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexBasic reviews (114)

Bad Customer Service

1
Its approaching two months since i applied for a new ISA account including a transfer from another bank. I have phoned twice. One call took over an hour to get through. I have sent a complaint but this hasnt been dealt with. Terrible customer service. Reviewed on: 11th May 2021
Tracy Bacon's avatar
Tracy Bacon

Good building society, but...

4
Nationwide are good, but they make you wait up to 5 days for replacement cards. Reviewed on: 16th April 2021
Steve Wilkins's avatar
Steve Wilkins

Reliable trusted efficient

5
Professional and trusted with good online services Reviewed on: 17th March 2021
Shirleyallen's avatar
Shirleyallen

Excellent bank

4
Recommend bank as no problems and trusted Reviewed on: 17th March 2021
Shirleyallen's avatar
Shirleyallen

Excellent Service

4
No problems, easy to control account on-line... Reviewed on: 20th February 2021
Biff's avatar
Biff

Really helpful

5
Very quick to get me a replacement card to me, when mine was lost during the beginning of lockdown, which I expected to take longer, well done. Reviewed on: 7th July 2020
James Travis's avatar
James Travis

they are ok

5
poor interest rates and an average mobile app Reviewed on: 2nd May 2020
Stephen Wilshaw's avatar
Stephen Wilshaw

Good banking

4
Good old fashioned banking that move with the times Reviewed on: 7th February 2020
Dave 's avatar
Dave

Really helpful

5
Really helpful when you have a problem and quick at rectifying it Reviewed on: 5th February 2020
James Travis's avatar
James Travis

Easy to use card

5
Had this card for years, never let me down and great customer service from Nationwide. Lovely colour card too! Reviewed on: 3rd February 2020
Lucy Walker's avatar
Lucy Walker

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