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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.29 (129 reviews)

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4.29

Based on 129 reviews, last reviewed 12th Jun 2026

75% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

20%

Latest highest rating:

5

Amazing customer service support provided at all tim... Amazing customer service support provided at all times and customer rewards Reviewed on: 12th June 2026

Latest lowest rating:

1

Your money isn’t safe here Nationwide’s banking app has a glitch which they admit. If you cancel your standing orders it doesn’t cancel on both ends. So they disappeared from my... Read more Reviewed on: 29th March 2026

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexBasic reviews (129)

Great bank

Easy to use, good layout online, quick turn around for lost bank cards, accessible, good ethics. Reviewed on: 9th March 2023

Established trustworthy company

nationwide have always been easy to deal with .Online and phone enquiries always efficiently dealt with Reviewed on: 7th March 2023

Straightforward banking

Straightforward banking - prefer to the other High Street banks - also more branches locally Reviewed on: 28th February 2023

Good, but could be better

Nice staff and when you go in the Branch it's nice, however the app itself is pretty useless. You can't upload cheques on the app like with other banks and I don't have a branch nearby. So it's behind it's times. Reviewed on: 2nd February 2023

Fair, helpful, honest

Great staff and care about people Reviewed on: 1st February 2023

Very easy to use

I've always found them easy to communicate with and very polite. Reviewed on: 13th January 2023

Does everything it needs to

Good app, stores locally, good customer service Reviewed on: 17th September 2022

Well Established Company

A good experience when contacting for a query. Reviewed on: 25th July 2022

Friendly and helpful staff

I've always been impressed by the customer service at nationwide. Reviewed on: 15th February 2022

Good professional services

4 year and good team professional services all the best Reviewed on: 6th February 2022

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