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MoominsPie

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Review of the Nationwide, FlexBasic:

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Your money isn’t safe here

Nationwide’s banking app has a glitch which they admit. If you cancel your standing orders it doesn’t cancel on both ends. So they disappeared from my account but Nationwide carried on paying them without my consent. They paid them for 3 years without my knowledge. I’m really sick so didn’t scroll down on the app to see if they were paying something they shouldn’t and now they’re victim blaming. They’ve been gaslighting, lying and denying they owe me £900. They offered me £175 for the glitch! No give me back the money you paid out of my account without my consent! I’ve had to go to the financial ombudsman and I’m not impressed. If they take money out of your account that they shouldn’t, you won’t get it back. so why risk it, honestly bank elsewhere where your money is safe because it sure isn’t safe here. Reviewed on: 29th March 2026

Review of the Nationwide, FlexAccount:

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The worst banking ever don’t do it

The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. They admit it but won’t give my money back so I had to go to the financial ombudsman. They carried on paying two standing orders that I cancelled. They can see I cancelled them but now want to only give me £175 compensation for the ‘glitch’. They took over £800 out of my account without my consent and want to pay me £175. Absolutely not! They need to pay me every penny they took. A disgusting company who makes you fight to get your own money back. Don’t trust them with your money, if they took more what would you do. You’d have to fight to get it back. Their banking app has errors that they’re going to make you pay for move your money while you still can! Reviewed on: 27th February 2026

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