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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.54 (114 reviews)

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4.57

Based on 114 reviews, last reviewed 2nd Jul 2025

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

22%

Latest highest rating:

5

My auntie recommended Nationwide to me and I switche... My auntie recommended Nationwide to me and I switched up, it’s been two months now and I’m finding em more reliable. Reviewed on: 2nd July 2025

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexBasic reviews (114)

Nationwide - best customer service

I used to bank with Lloyds and I absolutely hated going into my bank, in fact I dreaded it. I hated the ridiculous fees that were applied to my account when I went overdrawn and I hated the fees on the planned overdraft facility. Since I switched to Nationwide 2 years ago, everything is just so simple, their customer service is always excellent and in fact I actually like going into any of the branches as I know I will always be greeted with a smile and nothing is too much trouble for them. Nationwide have never applied any fees to my account and switching was the best thing I did. I would recommend Nationwide a million times over, I am a very happy customer. Reviewed on: 4th April 2017

Fantastic product

This product makes purchasing easy. It's a great card to have. Reviewed on: 1st March 2017

Great customer service

I've always fund my banking to be an enjoyable experience, because the staff is friendly, efficient and very helpful. Reviewed on: 12th February 2017

good communication, poor interest

I had a complaint with nationwide after having a charge for a transaction that wasn't completed. Ended up getting £25 compensation which was great. However, the card gives poor interest rates Reviewed on: 11th February 2017

Great service

Did not take me long to cancel my card and renew it when I lost my old card Reviewed on: 10th February 2017

exelent service

i have had a card account with nationwide for 15 yearsi have always had good service Reviewed on: 9th February 2017

fantastic

Problem with a companie taking money out of my account Nationwide sorted things out for me no hassle Reviewed on: 4th January 2017

CUSTOMERS own Nationwide Building Society, good deals on everything

customer service is excellent, you also can use telephone banking serice, debit cards can be used abroad with no fees. UK call centre Reviewed on: 11th December 2016

Change of card

Asked for a contactless card. I wasn't sent one so immediately rang customer services and they sent out very quickly and excellent customer service. Reviewed on: 5th December 2016

very easy to deal with

I have never had any problems with Nationwide they are swift to deal with any supect actions on your account and keep you informed throughout. friendly staff in branch too who just want to help Reviewed on: 29th November 2016

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