Write a review

Newsletter

Go to business site

Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.33 (130 reviews)

View other Nationwide products

4.33

Based on 130 reviews, last reviewed 20th Aug 2026

40% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

72%

20%

Latest highest rating:

5

Switching from my old bank was a seamless experience... Switching from my old bank was a seamless experience thanks to the Current Accound Switch Service. I didn't need to do much afterwards, beyond going t... Read more Reviewed on: 20th August 2026

Latest lowest rating:

1

Your money isn’t safe here Nationwide’s banking app has a glitch which they admit. If you cancel your standing orders it doesn’t cancel on both ends. So they disappeared from my... Read more Reviewed on: 29th March 2026

Read all reviews Write a review

About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Review Nationwide: FlexBasic now

Help others make smarter decisions by sharing your own experience.

Write a review

Nationwide FlexBasic reviews (130)

Customer service miles ahead of Barclays

Since changing from Barclays due to poor service, I have received a consistently good service from nationwide Reviewed on: 11th February 2018

Excellent service

Online banking easy to access and understand Reviewed on: 11th February 2018

A friendly , helpful and very personable bank

When I had my card details stolen nationwide were so helpful and made sure all my money was refunded back to me promptly and they kept me informed of what was happening all the way through the investigation . Reviewed on: 11th February 2018

Very useful

Replacement card arrived in days, and cancelling my lost one was simple Reviewed on: 7th February 2018

Hassle free banking

Nationwide cares about it's customers Reviewed on: 6th February 2018

Nationwide Flex account

I have been with Nationwide for years and always find them helpful in branch and the online system easy to navigate! Reviewed on: 2nd February 2018

Nationwide

I have found a few issues with the online aspect with nationwide. Not always very easy to get access to my account straight away Reviewed on: 1st January 2018

Greta company

Never any problems with their service Reviewed on: 10th December 2017

Really lovely customer service in Edinburgh'

The staff in the Edinburgh branch of nationwide have always gone above and beyond in helping with anything I need, and even offering somewhere quieter to talk due to my very excitable 10 month old! Thanks guys :-) Reviewed on: 7th December 2017

Family friendly service

We switched our current account from Barclays because we got £100 for doing so and foe recommending them to others. We also switched our savings account to a nationwide account giving us 5% annually better than any others Reviewed on: 28th November 2017

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Bank account (discontinued)
from N26 (inactive company) 4.52 from 64 reviews
FlexDirect
from Nationwide 4.72 from 379 reviews
Current account
from Citibank 3.18 from 10 reviews

Want to see more from Nationwide?

FlexDirect
from Nationwide 4.72 from 379 reviews
Cash ISA
from Nationwide 4.64 from 82 reviews
Flex Regular Saver
from Nationwide 4.63 from 98 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub