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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.55 (118 reviews)

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4.62

Based on 118 reviews, last reviewed 30th Jan 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

21%

Latest highest rating:

5

All ways here to help and as a building society the... All ways here to help and as a building society the best I have had and customer come first Reviewed on: 30th January 2026

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexBasic reviews (118)

A friendly , helpful and very personable bank

When I had my card details stolen nationwide were so helpful and made sure all my money was refunded back to me promptly and they kept me informed of what was happening all the way through the investigation . Reviewed on: 11th February 2018

Very useful

Replacement card arrived in days, and cancelling my lost one was simple Reviewed on: 7th February 2018

Hassle free banking

Nationwide cares about it's customers Reviewed on: 6th February 2018

Nationwide Flex account

I have been with Nationwide for years and always find them helpful in branch and the online system easy to navigate! Reviewed on: 2nd February 2018

Nationwide

I have found a few issues with the online aspect with nationwide. Not always very easy to get access to my account straight away Reviewed on: 1st January 2018

Greta company

Never any problems with their service Reviewed on: 10th December 2017

Really lovely customer service in Edinburgh'

The staff in the Edinburgh branch of nationwide have always gone above and beyond in helping with anything I need, and even offering somewhere quieter to talk due to my very excitable 10 month old! Thanks guys :-) Reviewed on: 7th December 2017

Family friendly service

We switched our current account from Barclays because we got £100 for doing so and foe recommending them to others. We also switched our savings account to a nationwide account giving us 5% annually better than any others Reviewed on: 28th November 2017

yes probably recommend

Friendly staff with convenient branches for me. Reviewed on: 8th November 2017

Flawless service every time

The service i have received with them has been second to none. No problems ever Reviewed on: 7th November 2017

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