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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.31 (129 reviews)

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4.31

Based on 129 reviews, last reviewed 12th Jun 2026

75% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

20%

Latest highest rating:

5

Amazing customer service support provided at all tim... Amazing customer service support provided at all times and customer rewards Reviewed on: 12th June 2026

Latest lowest rating:

1

Your money isn’t safe here Nationwide’s banking app has a glitch which they admit. If you cancel your standing orders it doesn’t cancel on both ends. So they disappeared from my... Read more Reviewed on: 29th March 2026

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexBasic reviews (129)

Excellent

Excellent service and great fraud protection Reviewed on: 18th December 2018

Best bank account!

Easy to open bank account with simple to use phone app and easy on line banking. Best interest rate for 2018 a 5% on current ac and also an awesome 5% on their linked savings account! Reviewed on: 17th December 2018

great bank

they been very help full when needed very good understamding customer service a good bank to be with Reviewed on: 17th December 2018

renewing cash card

always prompt and speedy, last couple of times in a couple of days, i was impressed Reviewed on: 14th December 2018

Best current account switch

So glad iI finally did the current account switch. Good introductory interest rates in the current climate and a nice £100 after being recommended by a friend Reviewed on: 9th December 2018

it works

good customer service and a product that works Reviewed on: 11th November 2018

No longer putting members first

Not impressed with their loss of customer focus. Reviewed on: 11th November 2018

Great service

Really quick and easy to use and easy to replace Reviewed on: 17th September 2018

Easy to manage

Helpful when your card is lost or stolen Reviewed on: 5th June 2018

Customer service miles ahead of Barclays

Since changing from Barclays due to poor service, I have received a consistently good service from nationwide Reviewed on: 11th February 2018

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