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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.54 (114 reviews)

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4.57

Based on 114 reviews, last reviewed 2nd Jul 2025

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

22%

Latest highest rating:

5

My auntie recommended Nationwide to me and I switche... My auntie recommended Nationwide to me and I switched up, it’s been two months now and I’m finding em more reliable. Reviewed on: 2nd July 2025

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexBasic reviews (114)

Nationwide

I have found a few issues with the online aspect with nationwide. Not always very easy to get access to my account straight away Reviewed on: 1st January 2018

Greta company

Never any problems with their service Reviewed on: 10th December 2017

Really lovely customer service in Edinburgh'

The staff in the Edinburgh branch of nationwide have always gone above and beyond in helping with anything I need, and even offering somewhere quieter to talk due to my very excitable 10 month old! Thanks guys :-) Reviewed on: 7th December 2017

Family friendly service

We switched our current account from Barclays because we got £100 for doing so and foe recommending them to others. We also switched our savings account to a nationwide account giving us 5% annually better than any others Reviewed on: 28th November 2017

yes probably recommend

Friendly staff with convenient branches for me. Reviewed on: 8th November 2017

Flawless service every time

The service i have received with them has been second to none. No problems ever Reviewed on: 7th November 2017

A perfect card for my relative

Having just had to have Power of attorney for my cousin , I was at a loss as to how to control his worsening difficulties ,his bank manager suggested this card , which had no overdraft would be the best option , and it has proved to be a saving option for his peace of mind and his confused spending pattern while I deal with his current account and bills .Thank you so much Reviewed on: 7th November 2017

Nationwide kept us in the dark

We were at a dealership trying to pay for our car. Insurance on our car that we were trading in had expired and we were unable to pay for our new one. Insurance Brokers closed for the week-end so unable to extend our insurance. Pin on our debit card was accepted but payment would not go through (we tried 9 times over the course of 4 hours). Left us 30 miles away from home with no car or means of getting cash from the ATM. It was a nation wide problem but not information from Nationwide. Reviewed on: 6th November 2017

Good service

Had this service for years and never had a problem Reviewed on: 5th September 2017

Simple, fuss free banking

I opened my Nationwide account six months ago opting for the Flex account basic. I find this no frills account is best for me, not least because there are no fees for a returned direct debit or if you go overdrawn, but also because, having had an account with a monthly fee previously, I didn't use or need any of the extras they came with. Reviewed on: 7th June 2017

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