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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.51 (109 reviews)

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4.51

Based on 109 reviews, last reviewed 2nd Apr 2025

700% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

69%

23%

Latest highest rating:

5

A Bank That Truly Cares outstanding service with a customer-first approach. Their competitive rates, reliable online banking, and helpful staff make banking seamless and stre... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexBasic reviews (109)

Flawless service every time

The service i have received with them has been second to none. No problems ever Reviewed on: 7th November 2017

A perfect card for my relative

Having just had to have Power of attorney for my cousin , I was at a loss as to how to control his worsening difficulties ,his bank manager suggested this card , which had no overdraft would be the best option , and it has proved to be a saving option for his peace of mind and his confused spending pattern while I deal with his current account and bills .Thank you so much Reviewed on: 7th November 2017

Nationwide kept us in the dark

We were at a dealership trying to pay for our car. Insurance on our car that we were trading in had expired and we were unable to pay for our new one. Insurance Brokers closed for the week-end so unable to extend our insurance. Pin on our debit card was accepted but payment would not go through (we tried 9 times over the course of 4 hours). Left us 30 miles away from home with no car or means of getting cash from the ATM. It was a nation wide problem but not information from Nationwide. Reviewed on: 6th November 2017

Good service

Had this service for years and never had a problem Reviewed on: 5th September 2017

Simple, fuss free banking

I opened my Nationwide account six months ago opting for the Flex account basic. I find this no frills account is best for me, not least because there are no fees for a returned direct debit or if you go overdrawn, but also because, having had an account with a monthly fee previously, I didn't use or need any of the extras they came with. Reviewed on: 7th June 2017

Nationwide - best customer service

I used to bank with Lloyds and I absolutely hated going into my bank, in fact I dreaded it. I hated the ridiculous fees that were applied to my account when I went overdrawn and I hated the fees on the planned overdraft facility. Since I switched to Nationwide 2 years ago, everything is just so simple, their customer service is always excellent and in fact I actually like going into any of the branches as I know I will always be greeted with a smile and nothing is too much trouble for them. Nationwide have never applied any fees to my account and switching was the best thing I did. I would recommend Nationwide a million times over, I am a very happy customer. Reviewed on: 4th April 2017

Fantastic product

This product makes purchasing easy. It's a great card to have. Reviewed on: 1st March 2017

Great customer service

I've always fund my banking to be an enjoyable experience, because the staff is friendly, efficient and very helpful. Reviewed on: 12th February 2017

good communication, poor interest

I had a complaint with nationwide after having a charge for a transaction that wasn't completed. Ended up getting £25 compensation which was great. However, the card gives poor interest rates Reviewed on: 11th February 2017

Great service

Did not take me long to cancel my card and renew it when I lost my old card Reviewed on: 10th February 2017

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