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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.54 (114 reviews)

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4.57

Based on 114 reviews, last reviewed 2nd Jul 2025

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

22%

Latest highest rating:

5

My auntie recommended Nationwide to me and I switche... My auntie recommended Nationwide to me and I switched up, it’s been two months now and I’m finding em more reliable. Reviewed on: 2nd July 2025

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexBasic reviews (114)

it works

good customer service and a product that works Reviewed on: 11th November 2018

No longer putting members first

Not impressed with their loss of customer focus. Reviewed on: 11th November 2018

Great service

Really quick and easy to use and easy to replace Reviewed on: 17th September 2018

Easy to manage

Helpful when your card is lost or stolen Reviewed on: 5th June 2018

Customer service miles ahead of Barclays

Since changing from Barclays due to poor service, I have received a consistently good service from nationwide Reviewed on: 11th February 2018

Excellent service

Online banking easy to access and understand Reviewed on: 11th February 2018

A friendly , helpful and very personable bank

When I had my card details stolen nationwide were so helpful and made sure all my money was refunded back to me promptly and they kept me informed of what was happening all the way through the investigation . Reviewed on: 11th February 2018

Very useful

Replacement card arrived in days, and cancelling my lost one was simple Reviewed on: 7th February 2018

Hassle free banking

Nationwide cares about it's customers Reviewed on: 6th February 2018

Nationwide Flex account

I have been with Nationwide for years and always find them helpful in branch and the online system easy to navigate! Reviewed on: 2nd February 2018

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